What are the responsibilities and job description for the Patient Experience Representative position at GUIDEWELL SANITAS I LLC?
Position Summary
The Patient Experience Representative is one of leads and drivers of patient experience Service Model at Sanitas Medical Centers. As the first face, she/he welcomes and assists patients, their families and visitors entering the Medical Center.
Employees working in this capacity understand the importance of Sanitas patient service foundation and serve as a liaison to promote the culture at their assigned locations. They answer questions, provide information and direct patients to the Medical Center location and/or service they need, thus creating an atmosphere in the Medical Center that is caring, yet efficient.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Super user and champion of Sanitas Service Model
- Cordially greets visitors and patients upon arrival.
- Ascertains patients and or visitors needs and directs them accordingly.
- Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
- Escorts or transports patients who need help to their destination within the clinic.
- Assists patients entering or exiting vehicles.
- Assists patients in calling for a Cab as needed.
- Keeps the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.
- Contacts Facilities Management, for assistance when necessary.
- Monitors the overall appearance of the Medical Center entrance.
- Elite team member with extensive knowledge of internal processes how attends to the needs of patients while at the center.
- Excellent organization skills. Multitask and prioritize as necessary to meet the patients needs
- Excellent Knowledge of the areas in the centers and its amenities
- Able to resolve and find solutions for patients and their families in a timely matter while at the centers
- Understands patient workflows and supports navigation throughout the visit.
- Supervises the floor to identify any delays and wait times in lobby and advises front desk personnel or manager of prolonged delays
- Well informed of internal and external events
- Well connected for both internal and external resources to answer patient questions
- Able to identify and address needs spontaneously
- Able to remain calm under pressure.
- Performs related duties as required.
Will use Electronic Medical Record