What are the responsibilities and job description for the Program Support Specialist - #10011698 position at Guilford County?
GENERAL STATEMENT OF DUTIES
The Program Support Specialist supports the Family Connects team by providing general management and administrative support to the Family Connects Guilford program.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class supports the Family Connects team by generating new client referrals, ensuring families are connected and able to obtain local services and resources. The Program Support Specialist will conduct post-visit connection phone calls with families, monitoring customer satisfaction, collecting feedback, tracking services contacted and received and providing additional referral connections as needed. The role will build and maintain partner relationships through meeting attendance and referral connections. The Program Support Specialist will handle customer service functions for the Family Connects team by answering and assisting callers and connecting clients with the appropriate parties. Inquiries will require a general to complex understanding of policies and procedures. The employee supports management of the program through creating correspondence, memos, letters and reports; ordering office supplies; prepping supplies for program staff; coordinating services with community partners, outreach to families receiving services, and other administrative services as requested. Central to the performance of duties is the operation of a computer and other office equipment for the purpose of communicating with program staff and connecting with families. Employee will assist with conducting research, analysis and preparing special reports for the program. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules, or equipment. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness. Guidance is given on matters for which no precedent is available. A thorough understanding of the organization and unit programs and operations is required.
The Program Support Specialist supports the Family Connects team by providing general management and administrative support to the Family Connects Guilford program.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class supports the Family Connects team by generating new client referrals, ensuring families are connected and able to obtain local services and resources. The Program Support Specialist will conduct post-visit connection phone calls with families, monitoring customer satisfaction, collecting feedback, tracking services contacted and received and providing additional referral connections as needed. The role will build and maintain partner relationships through meeting attendance and referral connections. The Program Support Specialist will handle customer service functions for the Family Connects team by answering and assisting callers and connecting clients with the appropriate parties. Inquiries will require a general to complex understanding of policies and procedures. The employee supports management of the program through creating correspondence, memos, letters and reports; ordering office supplies; prepping supplies for program staff; coordinating services with community partners, outreach to families receiving services, and other administrative services as requested. Central to the performance of duties is the operation of a computer and other office equipment for the purpose of communicating with program staff and connecting with families. Employee will assist with conducting research, analysis and preparing special reports for the program. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules, or equipment. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness. Guidance is given on matters for which no precedent is available. A thorough understanding of the organization and unit programs and operations is required.
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