What are the responsibilities and job description for the Luthier - Base Pay + Commissions position at Guitar Center?
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.
As our Luthier, you will provide maintenance and repair services on customer-owned instruments, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Luthiers successful:
- Customer Focus: Understands customer service principles and able to provide an excellent customer experience. Able to connect with customers in a meaningful way.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Luthier, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Salary : $60,000 - $80,000
