What are the responsibilities and job description for the Service Center Associate position at Guler Appliance Company?
Guler's Appliance in Rockford is looking for a full-time Service Center Associate in our busy appliance parts and service department.
The ideal candidate will possess excellent customer service and organizational skills. Dependability and punctuality are essential for this position as the Service Center Associate reports directly to the Service Center Manager.
Responsibilities include:
- Answering phone calls and scheduling service appointments.
- Answering customers questions on the phone and in person.
- Logging in and out parts and organizing them in their proper storage space.
- Keeping service center clean and organized.
- Assisting in the routing and dispatching of service techs.
- Processing and filing paperwork and claims.
- Ordering parts from various vendors.
- Picking up parts at local vendors.
- Etc.
The ideal candidate must be a multi-tasker, possess excellent communication skills, and be able to lift heavier loads. A valid drivers license with clean driving record, reliable transportation, and a neat and clean appearance are necessary.
Previous support roll in a similar environment preferred. Candidate must be proficient with computers and office programs.
Previous mechanical experience will be helpful to a prospective candidate.
Shift is five shifts per week, Monday - Saturday, with days to be determined. Daytime hours. NO SUNDAYS!
Health insurance and other benefits available after 90 day review period.
Please email resume for consideration. No in person or phone calls please.
We look forward to welcoming the right candidate to our family run team!
Thank you-
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- No nights
Work Location: In person
Salary : $17