What are the responsibilities and job description for the Front Desk Agent position at Gulph Creek Hotels?
If you thrive in a fast-paced environment, enjoy interacting with guests, and are passionate about delivering top-notch service, we encourage you to apply to join our Front Desk team!
The ideal candidates will be reliable, available to work weekdays, evenings, weekends, and holidays, and possess a strong customer service mindset. As a Front Desk Agent, your responsibilities will include greeting and assisting guests, managing reservations, handling phone calls, and ensuring overall guest satisfaction.
Key Responsibilities:
- Warmly greet and check in guests
- Manage reservations and handle phone inquiries
- Address guest needs, complaints, and requests promptly
- Collaborate with guests and other hotel departments for smooth operations
Skills Required:
- Attention to detail and strong problem-solving abilities
- Excellent multi-tasking skills
- Exceptional written and verbal communication
- Strong customer service and interpersonal skills
- Availability to work overnight shifts
Qualifications:
- Previous customer service experience, preferably at the front desk or in the hotel industry
- Effective communication skills and knowledge of hospitality services
- Proficiency in managing multi-line phone systems and guest relations
- Familiarity with night audit procedures
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 38 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee discount
- Flexible schedule
- Free Parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Weekends as needed
Ability to Commute:
- Township of Hamilton, NJ 08690 (Required)
Work Location: In person
Salary : $17