Position/Job Title: Cashier - Geno's Store
Reports To: Store Manager and/or Store Lead
FLSA Classification: Hourly/Non-exempt
POSITION SUMMARY: The cashier position is responsible for providing outstanding customer service, operating the point of sale (POS) register and other related equipment/devices, suggestive selling, displaying outstanding product knowledge, replenishing merchandise on shelves and coolers and attending to various housekeeping matters. The position is required to tend to the needs of the LVL gamers/patrons and overall Form W-2G compliance. The position is also responsible for adherence to loss prevention policies and all other company policy/store standards.
TYPICAL SCHEDULE AND WORK LOCATION
The position requires the Cashier to be able to work various shifts to meet the staffing needs of the assigned store(s). Schedules may be adjusted to accommodate employees work restrictions. Depending on the Store's and/or Company's staffing needs, employees may be required to work at other location(s) in the immediate area of the assigned store. The hours scheduled to work is a function of the employees status with the Company and the needs of the store and Company. Full-time status requires the employee to work 35 hours per week. Part-time status requires the employee to work less than 35 hours per week.
Minimum Required Qualifications
High school diploma, general education degree (GED) or relevant work experience.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and grammar.
Additional Desired Qualifications
Prior work experience in a retail setting utilizing a point of sale system.
Experience with Microsoft Office software products, electronic mail software and internet browser software.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
TRAVEL
This position does not require any overnight travel. Depending on the needs of the Company, some travel to other Geno's stores in the immediate area of the assigned store may be necessary.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions)
Reasonable accomodation may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for providing each customer outstanding service by providing a customer friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid merchandise product knowledge and all other components of customer service.
- Responsible for the completion of all Point of Sale (POS) transactions for snack and beer sales, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash and/or credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures.
- Responsible for verifying acceptance of non-counterfeit money and if applicable, acceptance of credit card/debit cards while running the POS register in accordance with established policies and procedures.
- Responsible for validating LVL tickets and assisting patrons utilizing the cash kiosks, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines and stocking/filling the self-serve coolers in the gameroom.
- Responsible for completing the IRS Form W-2G in accordance with Company guidelines and policies.
- Responsible for completing end of shift and/or end of day reporting and paperwork. This closing procedure to include balancing the cash drawer/till, preparing cash/coin for deposit.
- Responsible for replenishing (stocking) merchandise on shelves/coolers, participating in receiving merchandise, housekeeping, general maintenance and other shift duties as assigned.
- Responsible for communicating maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, and/or Cash Kiosk issues to their Lead or Store Manager in a timely manner and if necessay, commmuniate the problems/issues via submitting the appropriate "form" from Gumby's website.
- Responsible to assist LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, ATM's and Cash Kiosks.
- Responsible for accessing and communicating the cash levels on hand in ATM's and Cash Kiosks when requested.
- Responsible for wearing the appropriate Company uniform, if applicable and presenting an overall professional appearance in accordance with policies and procedures.
- Responsible for punching in and punching out of the time clock in accordance with company guidelines and policies.
- Adherence to all Company policies, procedures and practices.
Other Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job/position. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL / ENVIRONMENTAL DEMANDS: The table below shows how much on-the-job time is spent in the following physical activities:
ACTIVITY
None
Under 1/3
1/3 to 2/3
Over 2/3
Standing
x
Walking
x
Sitting
x
Using hands to finger, handle or feel
x
Reaching with hands and arms
x
Climbing or balancing
x
Stooping, kneeling, crouching, or crawling
x
Talking or hearing
x
Tasting or smelling
x
Driving
x
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This position requires both close and distant vision. This position requires light physical activity. The position requires carrying/lifting/moving items, such as to stock shelves, stock coolers, and to serve patrons on a regular basis. Lifting objects up to 30 pounds may occur on a very limited basis, primarily related to lifting and moving cases of beer, water, soda and rock salt.
This position has regular exposure to possible air contamination, such as cigarette smoke, dust, fumes, disagreeable odors and airborne particles, while in an indoor environment with adequate ventilation. There will be exposure to moderate levels of noise, such as LVL machines in game-room, TV and customers in the store.
TOOLS AND EQUIPMENT USED
This position routinely uses office equipment such as computers, calculators, phones, photocopiers/scanners, fax machines, money counters/sorters, point-of-sale register, credit/debit card equipment, electronic time card, security system keypad and filing cabinets. The position also requires the ability to use a broom, vacuum sweeper, mop and bucket, snow shovel and cleaning materials to perform various housekeeping matters.
Competencies
- Customer Focus
- Communication Proficiency
- Initiative
- Ethical Conduct
- Teamwork Capacity
An Equal Opportunity Employer: We provide equal opportunity without regard to race, color, national origin, ancestry, religion, sex, age, marital status, or disability. EOE
