Site Service Supervisor

Salary range: $90,000.00 - $100,000.00 annually.

Responsibilities

• Lead and direct technicians with daily assignments and responsibilities while maintaining a positive work
  
  

environment. Performs timekeeping, payroll and performance management activities for technicians.

• Perform basic diagnostic tests based upon service request and notify Location Manager of complex issues.
• Receive units and works with customers to determine service work needed.
• Assist with assigning labor to quotes.
• Update customer during service work while striving to exceed expectations of quality and timeliness.
• Handle customer needs while maintaining positive relationships with customers.
• Technical support agent for customers
• Generate service checklist for work orders to set guidelines for technicians.
• Provide coaching and guidance to ensure the job objectives and requirements are communicated efficiently.
• Ensure the timely processing of service orders.
• Review rental check in/out and repairs.
• Manage and lead a continuous improvement process.
• Promote safe work habits in the workplace by having weekly training using the FS Solutions Safety Program
• Transport units to the applicable areas of the shop and customers.
• Review daily work routing assignments, complete assignments, and notify Location Manager when tasks are
  
  

completed.

• Clean and perform basic inspections to confirm vehicle systems are operational on demo, rental and purchased
  
  

vehicles.

Education And Work Experience

• High School diploma or equivalent, Associates or technical degree preferred, Certification in Diesel Mechanic a plus
• 2 years’ experience in service environment, with proven track record of problem-solving skills, cost management, and high-performance team interaction.
• 2 years’ experience in direct employee supervision,
• 2 Years heavy equipment or truck repair
• Ability to obtain a Forklift Certification and CDL
• Ability to appropriately use measuring devices (dial indicator, voltmeter, pressure gauge)
• Ability to lift 50 lbs.
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.