What are the responsibilities and job description for the Field Service Technician position at GVM, Inc?
Job Description
Executive Summary
If you are a skilled tradesman looking for a great opportunity that provides the ability to be a key contributor to our service team, GVM, Inc may be the place for you. We are a family owned company that is built on traditional values.
Service Technicians are responsible for accurately diagnosing mechanical, electrical, and hydraulic issues, repairing found issues, inspecting both new and used equipment and building a professional and friendly rapport with customers. Up to 80% travel may be required. This position reports to the National Service Manager.
Key Performance Metrics
Executive Summary
If you are a skilled tradesman looking for a great opportunity that provides the ability to be a key contributor to our service team, GVM, Inc may be the place for you. We are a family owned company that is built on traditional values.
Service Technicians are responsible for accurately diagnosing mechanical, electrical, and hydraulic issues, repairing found issues, inspecting both new and used equipment and building a professional and friendly rapport with customers. Up to 80% travel may be required. This position reports to the National Service Manager.
Key Performance Metrics
- Quality
- Customer Satisfaction
- Productivity
- Response Time
- Ability to apply practical knowledge to service electrical and hydraulic systems, both in house and in the field.
- Ability to accurately repair mechanics, including machine drive train, frame, suspension, spraying systems, and spreader system.
- Diagnose and program CAN-controlled electrical systems.
- Program, diagnose and troubleshoot controllers and understand their functionality.
- Inspect new and used equipment prior to sale, perform necessary service work based upon thorough inspection.
- Perform preventative maintenance inspections on customers equipment
- Travel, including overnight, may be required.
- Complete proper paperwork in an efficient and timely manner.
- Attend and participate in service training when available.
- Resolve customer’s concerns efficiently and effectively.
- Promote a positive attitude at all times.
- Maintain a professional appearance and demeanor.
- Exhibit a high level of customer service daily.
- Professionally represents the Company.
- Education and Experience:
- Background in agriculture industry preferred.
- Knowledge of the fertilizer/chemical industry a plus.
- Understanding of agricultural technology preferred.
- Skilled in MIG and Arc welding practices and proper oxy-acetylene torch and plasma cutter techniques.
- Must be able to develop a thorough understanding of products sold.
- Excellent people skills, strong drive to succeed and a team player.
- A high energy level.
- Displays self-discipline.
- Must have a valid driver’s license.
- Responsible for owning/purchasing their own tools
- Family medical – employee cost shared
- Paid time off
- Holiday pay
- 401K program with employer match
- Company paid life insurance with option to purchase additional
- Short and long term disability options
Salary : $25 - $30
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