Property Manager

Description

Administers and maintains all phases of community operations.  Specific areas of responsibility include personnel functions, community maintenance, monitoring market conditions, budget control, and advertising.  Effective in resident relations and resolution of resident issues.  

• Hires, trains, evaluates and supervises all on-site employees under the direction of the Regional Manager.
• Coaches and counsels on-site employees and offers promotion recommendations. 
• Prepares and conducts performance reviews and recommends salary increases.
• Handles disciplinary action, including terminations, completes counseling summaries and communicates status to the Supervisor.
• Conducts community staff meetings on a regular basis.  Attends management meetings when scheduled.
• Supports the overall marketing efforts and monitors outside marketing, online marketing and posts to social media
• Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
• Oversees, develops and participates in various leasing programs to ensure their success.
• Reviews, approves or denies resident applications consistent with rental criteria for the property..
• Ensures that staff is implementing residential retention and renewal programs. 
• Ensures the completion of various daily, weekly, and monthly reports, in a timely and accurate manner.  Reviews the reports and makes operating recommendations to the Regional Manager.
• Ensures compliance with  policies and procedures.
• Understands and applies principles of Fair Housing.
• Responsible for understanding state landlord-tenant laws.
• Prepares and follows guidelines of the community operating budget.  Ensures accuracy of financial reporting and prepares financial report documents as required by Regional Manager.
• Processes and approves the payment of all invoices. Prepares all payroll and online related attendance activity of staff accurately and in a timely manner.  Maintains a record of regular and consistent attendance.
• Completes and submits monthly commission spreadsheets to Regional Manager in a timely manner.
• Responsible for ensuring that all files for commissions are complete and accurate.  
• Monitors the maintenance activities to ensure resident requests and preventive maintenance programs are being performed according to GWR Management standards.
• Reports or offers recommendations for community capital improvements or repairs through budget development process and implementation.
• Consistently monitors emails for pertinent information and responds in a timely manner to appropriate persons.  Maintains professional email etiquette at all times.
• Maintains open and clear communications with the community staff and Supervisor.
• Assists other on-site employees as needed.
• Strives to continuously meet or exceed resident satisfaction.
• Attends and participates in training programs as requested.  Insures all on-site staff has completed necessary courses in a timely manner.
• Attends and monitors various community recreational and social activities.
• Represents the Company in a professional manner at all times.  Consistently maintains a professional, courteous attitude when dealing with residents, subordinates, coworkers and the general public.
• Performs other duties as assigned.

Requirements

Physical and visual activities that are commonly associated with the performance of the essential functions of this job.  “Commonly associated” is not intended to mean always or only.  There may be different experiences that suggest other ways of circumstances where reasonable changes or accommodations are appropriate.  

A high school diploma or equivalent is required.  A college degree or related coursework in business, hospitality or property management is beneficial.  A minimum of two years residential or commercial property management experience, including supervisory responsibilities, is preferred.  Excellent communication, organizational and leadership skills necessary.  Prefer sales/multi-family leasing experience and product sales.  Marketing and budgeting experience preferred.  Computer literacy required.  Experience with OneSite and OPS property management and/or accounting software preferred.

Able to operate a computer with internet and email capabilities, telephone, fax and copier.  Knowledge of Microsoft Word and Excel preferred.  Must have a valid driver’s license, vehicle, good driving record and insurance.  The ability to work weekends is required.

Ability to lift, push, pull or carry up to 15 pounds for the distribution of documents, supplies, materials, etc. to various locations throughout the office/residential property.

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication.  Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management.

As a GWR Management team member, you represent GWR Management.  While you are on the job or at an industry or company sponsored event, GWR Management expects you to wear clothing and accessories that are appropriate in a professional business environment.  If a uniform is required at the property, you are expected to wear it.  Refer to the GWR Management General Appearance Guidelines in the Employee Handbook for additional information.