What are the responsibilities and job description for the Order Management Specialist position at Gwynedd?
Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.
The Order Management Specialist is responsible for the input and processing of orders, quote building, and assisting with International and domestic resellers / Industry partners. Additionally, the Order Management Specialist would be responsible for taking inbound calls, greeting visitors, and notifying company personnel that their visitor has arrived. They are responsible for achieving the day-to-day operational tasks of the Order Management Admin team. Experience in sales, customer service, order processing / data entry are a big plus. This role calls for someone who thrives in a fast-paced environment and wants to directly contribute to the success of a crucial team within the company.
ROLES AND RESPONSIBILITIES:
- Monitor email inboxes to assure customer requests are completed with care and in a timely fashion.
- Work cooperatively with production teams, compliance, and leadership, to assure consistent high customer satisfaction, and timely completion of projects.
- Take a proactive approach to problem solving and process improvement.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports, making recommendations to management.
- Enter and assist with the accurate input and maintenance of customer information to various IT systems.
- Enter and assist with the processing of product orders, quotes and customer invoices.
- Maintain dealer and distributer order forms.
QUALIFICATIONS AND REQUIREMENTS
- Must possess the ability to multitask in a quick pace environment.
- Must be goal oriented and be focused on process improvement.
- Experience utilizing the Microsoft Office suite.
- 2 years of customer service experience.
- Detail oriented.
- Ability to communicate clearly and effectively in both verbal and written communication.
Gwynedd Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability, you have the right to request an accommodation. If you are unable or limited in your ability to use or access our virtual career center as a result of your disability please contact our Human Resources Department at 215-282-6910 to request an accommodation.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- No weekends
Experience:
- Customer service: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- Accounts receivable: 2 years (Preferred)
Work Location: In person
Salary : $18 - $21
