What are the responsibilities and job description for the IT SERVICE DESK ANALYST I (Wed-Sun 1100 P - 0730 A) position at H Lee Moffitt Cancer Center & Research Institute I?
- Tampa, FL
- Moffitt at Magnolia Campus (MCC)
- Full Time - Night Shift - Wed-Sun 1100 PM - 0730 AM
- Req #: 86391 Posted: July 31, 2025 -->
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary
IT Service Desk Analyst I
Position Highlights:
- The IT Service Desk Analyst I provide Tier 1 technical phone support and customer service for all Moffitt end users and affiliated parties, including but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. As an IT Service Desk Analyst I also assist, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.
Responsibilities:
- Resolves customer technical issues via phone or remote tools.
- Processes user-generated I.T. service requests.
- Assists in the creation of internal I.T. knowledge base reference material
- Ensures proper escalations and follow-through for critical situations.
- Provides excellent customer service to end users.
Credentials and Experience:
- High School Diploma/GED
- Minimum of 2 years help desk support experience, preferably in a high-volume technical, customer service or healthcare environment.
- Verifiable experience with the following technologies: Windows OS, MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support.
Preferred Certifications:
- MCSE
- A Certification
