What are the responsibilities and job description for the District General Manager position at H&R Block?
Inspire operational excellence. Lead a best-in-class team.
We’re searching for a District General Manager who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a District General Manager, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience.
What you won't do...
Taxes. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.
Day to Day you'll do as a District General Manager...
We’re searching for a District General Manager who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a District General Manager, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience.
What you won't do...
Taxes. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.
Day to Day you'll do as a District General Manager...
- Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction
- Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities
- Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions
- Efficiently manage labor to ensure maximum productivity and profitability
- Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence
- Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback
- As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service
- Foster a culture that values critical thinking and problem solving, and encourage constructive feedback, engagement, inclusion and diversity at all levels.
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