Manager

Description

Join a team that will help you make lasting friendships, build your job skills, put you on a path to achieve your goals and fuel your future. Be part of something that will satisfy your hunger to succeed. Come apply with the Haag Oil team today and see why we are the employer of choice!

Reports To:

• Area Manager

• Operations Manager

Qualifications

• High school or equivalent (Required)

• US work authorization (Required)

Full Job Description

Lead the team that will help you make lasting friendships, build your job skills, put you on a path to achieve your goals and fuel your future. Be part of something that will satisfy your hunger to succeed. Come apply with the Haag Oil team today and see why we are the employer of choice!

The Store Manager is responsible for establishing and maintaining customer services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

Professionalism:  We are a Convenience store.  This means a smaller version of a grocery store to come in and quickly meet the customer’s needs.  We expect you to be in your uniform, clean appearance, and have a positive friendly attitude.  You must lead by example, so your employees know their expectations. 

Qualifications

Essential Responsibilities

Responsibilities include the following: (Other duties may be assigned).

Customer Service

• See that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.

• Promote and monitor quality service among staff through training and by acting as a positive role model.

• Maintain a customer service oriented operation with a minimum average score of 90% or more on Mystery Shops.

Operations

• Maintain all merchandising standards, display presentation, and signing standards.

• Ensure appropriate merchandise stock levels and ensure the selling floor is adequately stocked and maintain current shelf labels.

• Maintain a clean and well-organized back room.

• Comparison shop and report, results; share information with Area Manager and make appropriate price adjustments.

• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

• Control expenses, and payroll, monitor cash over/short, inventory shrinkage and drive-offs daily.

• Conduct daily and weekly inventory audits.

• Regularly inform staff of emergency plans.

• Complete the weekly work schedule one weeks in advance.

• Manage store payroll budget hours and complete payroll procedures in an accurate and timely manner

• Complete daily store paperwork in a timely manner.

• Review store performance evaluations with all Team Members (mystery shops, audits, etc.).

• Communicate customer and product complaints to the Manager.

• CCTV - regularly check cameras, monitor to ensure proper working conditions.

• Process and report all store level Accident and Injury reports in a timely manner.

• Maintain adherence to company mission and all policies and procedures.

• Follow all company safety, security policies to include monthly safety meetings.

• Ability to process information/merchandise through back office and POS registers.

• Ensure all shift duties are completed i.e., cashier, clean, mop.

• Communicate with Area Manager daily, including written and verbal communication on all store related matters.

• Perform additional duties as assigned by the Area Manager.

• Performs nightly shift surveys twice a week.

Leadership and Training

• Ensure all Team Member initial training paperwork is completed in a timely manner (90 days, 6 months, yearly),.

• Train, develop and communicate with all Team Members as well as continually monitor and evaluate staff performance.

• Complete Team Member performance evaluations on time.

• Assign daily goals, tasks and assignments. Ensure proper completion through follow-up.

• Represent the company positively with all employees, vendors, and customers.

• Ensure that each person is contributing to the productivity of the store.

• Ensure that the store is free of any kind of discrimination or harassment and work to create an atmosphere that is comfortable to all employees and customers.

• Implement company disciplinary policies when necessary.

Language Skills

• Read, write, and understand the English language at the high school level.

• Ability to communicate with team members and customers.

• Speak and understand English, be able to hear the spoken word.

Mathematical Skills

• Perform mathematical calculations in order to make change, complete shift reports and verify totals of a variety of products on a vendor invoice.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Job Requirements

• Experience in a retail environment.

• Demonstrated ability to build effective teams and motivate employees.

• Strong initiative and leadership skills.

• Understanding of basic retail concepts (gross margins, markdowns).

• Excellent communication skills, both verbal and written.

• Good problem-solving skills.

• Willingness to set and maintain high standards of performance.

• Open Availability:  Answer calls help with store 24 hours/store location hours.

Physical Requirements

• Ability to work varied hours/days as business dictates.

• Standing for extended periods of time.

• Able to safely lift boxes up to 50  pounds, carrying cases of milk cartons or other drink containers.

• Lift 10 pounds of ice and dump it into a dispenser six feet off the ground.

• React to fire by lifting a fire extinguisher weighing 25 pounds.

• Ability to climb ladders.

• Bend in order to lift a metal plate weighing 10 pounds and place a measuring stick in an underground storage tank.

• Enter and work in a walk-in cooler at a temperature of 35 degrees for up to 30 minutes at a time.

• Ability to freely access all areas of the store including selling floor, stock area, outside area, and register area.

• Ability to operate and use all equipment necessary to run a store.

Benefits

• 401(k) matching

• Health insurance

• Paid time off

Work Location:  One location

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

• Achievement-oriented -- enjoys taking on challenges, even if they might fail