What are the responsibilities and job description for the ReStore Associate/ Customer Service Operator position at Habitat for Humanity of Citrus County, Inc.?
Responsible for keeping showroom organized, cleaned and items priced; answer the phones and collect donation pick up data. Will be the first contact for customers and donors. Responsible for taking messages, directing calls as needed and answering questions about the organization. Assist the Donation Scheduler with reports and a variety of administrative tasks. Will fill in for the cashier during lunch breaks and as needed. Position will serve as the back-up cashier for both ReStore locations.
ESSENTIAL DUTIES RESPONSIBILITIES
- Answer the phones and record donation information in a clear precise format.
- Take messages and direct calls as required.
- Fill in for the cashier for lunch breaks and as needed.
- Back-up cashier for both ReStore locations.
- Responsible to help keep the showroom clean, neat, and organized.
- Be aware of store polices and volunteer guidelines.
- Complies with HFHCC Policy Manuals.
- Other duties as assigned by the Director of ReStore Operations or ReStore Manager.
SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED
- Commitment to the ecumenical Christian principles that Habitat for Humanity was founded on, ready to share the mission of HFHCC.
- Ability to be a lifetime learner and perform duties in a satisfactory manner.
- Attentive, empathetic, collaborative, and harmonious interpersonal skills
- Ability to relate well with all constituents, including staff, partnering families, volunteers, business, religious and political communities.
- High level of self-motivation and stamina in working an appropriate weekly schedule.
- Ability to appropriately represent HFHCC, advocating the mission and objectives of HFHCC at all functions, internally as well as throughout the community.
- Excellent interpersonal skills and verbal and written communications skills, able to effectively handle customer questions and complaints.
- Excellent communication skills and telephone etiquette as well as ability to work with others.
- Maintain reasonable and presentable work attire.
- Maintain a clean and safe work environment.
EDUCATION AND/OR EXPERIENCE
- Experience in similar position, with satisfactory relevant experience.
- Preference is given for experience with a non-profit volunteer-intensive organization.
PHYSICAL DEMANDS
Occasional heavy lifting
- Must be physically able to lift with proper equipment, heavy items.
- Must be able to stand, squat, and bend.
MENTAL DEMANDS
Problem-solving Decision-making Strategizing
Dealing with stressful situation Communication with others Conceptualizing
Driving Organizing
WORK ENVIRONMENT
Physically Demanding
- Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
WORK SCHEDULE
Tuesday through Saturday 9am-5pm
Job Type: Full-time
Pay: $12.00 - $12.36 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Work Location: One location
Salary : $12 - $12