What are the responsibilities and job description for the Southwood Operations and Asset Manager position at Habitat for Humanity of Greater Charlottesville?
The Southwood Operations and Asset Manager is responsible for managing all aspects of the Southwood property to ensure the park remains a safe, clean, and attractive environment for residents while providing excellent customer service. This position will oversee leasing, resident relations, and compliance in accordance with Habitat’s Property Management for Success principles. This position also supervises rental operations in redeveloped Southwood.
The ideal candidate will have a strong background in property management, compassion for residents, excellent communication skills, a proactive approach to problem-solving, and fluency in Spanish and English. This position is primarily in-person with limited opportunities for remote work.
Duties And Responsibilities
The responsibilities of this position will vary significantly from day to day and week to week. Below is a list of likely responsibilities:
Southwood Mobile Home Park Property Management And Resident Relations
The ideal candidate will have a strong background in property management, compassion for residents, excellent communication skills, a proactive approach to problem-solving, and fluency in Spanish and English. This position is primarily in-person with limited opportunities for remote work.
Duties And Responsibilities
The responsibilities of this position will vary significantly from day to day and week to week. Below is a list of likely responsibilities:
Southwood Mobile Home Park Property Management And Resident Relations
- Oversees the daily operation of the park (currently 234 occupied pads)
- Ensures resident compliance with lease terms and park rules and regulations
- Oversees the leasing and management of Habitat owned rental trailers
- Addresses resident concerns, resolves conflicts, and responds to inquiries in a timely and compassionate manner centered in the experience of the residents
- Supports residents as they prepare for park redevelopment and their transition out of their mobile home in partnership with Rehousing and Community Engagement staff
- Oversees mobile home disposition in partnership with the Southwood Maintenance Manager and Land Development
- Works to build a cohesive and positive community among residents through regular communication, respect, and collaboration
- Supports community events and/or activities to foster a positive living environment
- Manages condo rental units in redeveloped Southwood, including tenant relations, leasing, maintenance, and unit turnover (14 total units as of January 2025).
- Ensures resident compliance with condo rental lease agreements as well as condo Owners Association rules and regulations
- Manages partnership with Albemarle County Housing Choice Voucher program and compliance
- Serves as the affiliate’s primary point of contact for the Condo Association Management Company for all owned rental units in Redeveloped Southwood
- Implements legal action, consults with legal counsel, and attends court hearings as needed
- Monitors and manages Southwood rental operations record keeping and reporting
- Supports preparation of annual budget, monitors expenditures, & performs monthly reconciliations
- Ensures property compliance with all local, state, and federal laws and regulations
- Maintains professional and positive relationships with agencies, stakeholders and public officials
- Responds in the event of a major emergency (fire, flood, violent crime, etc.) that cannot be managed by the employee on-call
- Reports major emergencies or incidents to the Director of Asset and Property Management and submits Incident Reports, as needed