Homeowner Support Manager (Habitat for Humanity)

Overview

Rhino Consulting & Coaching is working with Habitat for Humanity, St. Joseph County in seeking an empathetic, organized, and community-centered individual to serve as the Homeowner Support Manager. As the primary liaison for Habitat families, you will walk alongside homeowners from partnership through post-occupancy, ensuring a smooth transition into homeownership and continued community support. From organizing family events to resolving neighborhood issues, this role requires someone who is deeply invested in empowering families for long-term success.

This is an exciting opportunity to foster belonging, cultivate partnerships, and directly impact the stability and well-being of families and neighborhoods.

Duties

• Serve as the main point of contact for Habitat families throughout their journey.
• Coordinate and conduct monthly Next Step Meetings with homeowners to provide updates and guidance.
• Keep accurate minutes of Next Step Meetings and share with relevant team members.
• Schedule and perform in-home visits to assess needs, provide support, and maintain open lines of communication.
• Create and maintain detailed family biographies to celebrate and share homeowner stories.
• Produce and distribute a monthly e-newsletter to all Habitat families with key updates, resources, and upcoming events.
• Serve as liaison between families and external community programs, referring and connecting them to relevant resources.
• Resolve complaints, community issues, and neighborhood conflicts with empathy and fairness.
• Manage and communicate warranty issues in close collaboration with the construction team.
• Assist families in choosing interior finishes, including paint colors and flooring options, in alignment with program standards.
• Track and manage customization selections in collaboration with construction staff
• Attend Family Events & Community Milestones
• Cultivate and maintain strong relationships with community partners, including service providers, educational groups, and faith-based organizations.
• Work closely with the Director of Housing & Mortgage Solutions and other team members to align family support efforts with organizational goals.
• Attend staff meetings, construction meetings, and approximately 25–30 monthly Next Step Meetings (~40 hours/month).

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• A heart for service and a deep alignment with Habitat for Humanity’s mission.
• Strong emotional intelligence, cultural sensitivity, and ability to engage effectively with diverse populations.
• Excellent written and verbal communication skills.
• Skilled in event planning, record-keeping, and relationship management.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher).
• Fluency in a second language (especially Spanish) is a plus.
• Flexibility to attend occasional evening or weekend events.
• Become Qualified Loan Originator (QLO).

What we offer

• The opportunity to walk with families as they build strength, stability, and self-reliance.
• A mission-driven, supportive work culture.
• Training, professional development, and continuing education.
• A chance to directly impact individuals, families, and neighborhoods through compassionate work.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $60,000