What are the responsibilities and job description for the Switchboard Operator - Full Time - Evening position at Hackensack Meridian Health?
Overview:
Education, Knowledge, Skills and Abilities Preferred:
The Switchboard Operator provides caller-related assistance and information to all internal and external callers.
Responsibilities:
- Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice
- Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible
- Answers and processes all emergency calls including code calls
- Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager
- Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention
- Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital
- Able to sit for long periods of time and wear headphones. 8. Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department
- Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior
Education, Knowledge, Skills and Abilities Required:
- High school diploma or equivalent
- PC keyboard and basic computer skills
- To work every other weekend and/or every weekend
- To work three (3) out of six (6) holidays and/or every holiday
- To work rotating schedule/shifts based on needs
Education, Knowledge, Skills and Abilities Preferred:
- 1 year of work experience as a switchboard operator
- Working knowledge of PBX console
- Switchboard or call center experience