What are the responsibilities and job description for the IT Support Technician position at Hackley Community Care?
IT Support Technician
Job Type: Full-time
Job Location: Muskegon, MI
Under the direct supervision of the IT Manager / LAN Administrator and in collaboration with the IT Director, the Information Technology Assistant facilitates in development, production and maintenance of activities relating to the computerized management information systems.
Benefits and Perks:
Job Type: Full-time
Job Location: Muskegon, MI
Under the direct supervision of the IT Manager / LAN Administrator and in collaboration with the IT Director, the Information Technology Assistant facilitates in development, production and maintenance of activities relating to the computerized management information systems.
Benefits and Perks:
Paid holidays
Paid time off
Quarterly bonus
Vendor discounts
Retirement plan
Medical, dental, vision and other insurances
Paid time off
Quarterly bonus
Vendor discounts
Retirement plan
Medical, dental, vision and other insurances
Job Qualifications:
- Associates degree or graduation from a technical school; or 2 years' related experience and/or training; or equivalent combination of education and experience.
- Requires the knowledge of a variety of hardware as well as software and operating systems.
- Advanced computer skills.
- Ability to work with limited supervision.
- Flexible schedule (needs to be able to cover for PTO of others in IT).
- Experience in a support capacity with small to medium sized businesses (10-300 user environments).
- Performing remote troubleshooting through diagnostic techniques and pertinent questions (network, printers, Wi-Fi, desktop, mobile).
- VolP phones
- Office 365
- Working knowledge of Active Directory, DNS, DHCP, File Systems and Permissions.
- Must possess strong troubleshooting and analytical skills to work through issues.
- Must possess strong interpersonal skills and the ability to assist customers remotely over the phone, via remote control software or in person.
- Must be willing to travel to other locations within the county to troubleshoot technical issues.
Hackley Community Care (HCC) requires all team members, including temps, contractors, interns, residents, students, etc. to receive the COVID-19 vaccinations subject to certain exclusions. HCC is committed to granting reasonable accommodations in accordance with applicable laws.
Salary : $37,800 - $47,800
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