What are the responsibilities and job description for the Airline Customer Service Manager IAH position at Hallmark Aviation?
Job Description
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.
The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP Abilities & ORGANIZATIONAL Skills
5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader’s responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Job Location: IAH Airport, Texas, United States
Position Type: Full-Time
Salary: 45k to 50K
Language: English Required
Company Description
Leading above the wing ground handling company with over 32 years in the Business
Leading above the wing ground handling company with over 32 years in the Business
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.
The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP Abilities & ORGANIZATIONAL Skills
5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader’s responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Job Location: IAH Airport, Texas, United States
Position Type: Full-Time
Salary: 45k to 50K
Language: English Required
Company Description
Leading above the wing ground handling company with over 32 years in the Business
Leading above the wing ground handling company with over 32 years in the Business
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