Engagement and Development Manager

The Opportunity

Delaware North Gaming is hiring an Engagement and Development Manager to join our team at Hamburg Gaming in Hamburg, New York. As an Engagement and Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property onboarding. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

This position will travel between Finger Lakes Gaming and Hamburg Gaming.

Pay

Minimum – Anticipated Maximum Base Salary: $58458 - $66800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Responsible for conducting new hire orientations to include compliance, house rules, and service standards while ensuring a positive experience for new hires
• Work with departmental leads to develop new hire departmental onboarding
• Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
• Coach managers and team members as needed to address service standards based on survey results
• Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers
• Travel between two local properties, using a company vehicle.

Qualifications

• Minimum of 3 years of in-person training, working with large diverse groups
• Familiar with training software and able to consider the relative costs and benefits of training programs
• Able to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems, and be able to persuade others to change their minds or behavior
• Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Must have the ability to disseminate reports, using analytics to recognize gaps in training and areas to emphasize
• Must possess a vaild driver's license

Shift Details

Day shiftEvenings as needed

Who We Are

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.