Universal Clerk

HAMILTON COUNTY
JOB DESCRIPTION

POSITION: Universal Clerk STATUS: Full Time
DEPARTMENT: Treasurer COMPENSATION: $18.00/hour

PURPOSE OF POSITION

Under general direction of the County Treasurer to supervise and perform duties related to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

GENERAL

Arrive at office and be prepared to conduct official business at 8:00 a.m. Issue Driver License and
Identification Cards in compliance with Iowa laws, departmental rules and established policies and procedures. Correctly determine and collect fees from customers. Assist general public in person and over the telephone by explaining forms and procedures relating to all Driver License and
Identification Card issuance. Administer vision screening using the appropriate equipment and determine test results in accordance with departmental requirements. Accurately enter applicant information in proper form to issue Driver License or Identification Card. Operate photo equipment to ensure proper focus, centering and distance. Balance cash drawer reports at end of business day and perform Driver License daily closing procedures. Maintain inventory of Driver License supplies and forms. Maintain records for Driver License as required by Iowa Department of
Transportation. Conduct re-exams, oral exams and written examinations as directed by Iowa
Department of Transportation. Basic knowledge of Driver License equipment and ability to keep it operational. Conduct car drive tests in vehicle furnished by applicant. Remain current on legislation pertaining to Driver License Department operations. Determine authenticity of documents. Ability to process in-office credit/debit card payments.

Accept and process appropriate documentation necessary for the transfer, registration, renewal or duplicate motor vehicle titles and the issuance of junking certificates or replacement plates. Identify and addresses any restrictions such as lien notations or STOPS; notes or releases such restrictions, if appropriate. Determines and collects appropriate fees. Completes appropriate documentation for submission to State for refunds of plate fees. Distributes and/or mails titles, registrations and other documentation to appropriate owner or third party. Distributes license plates and maintains records and accountability. Processes damage disclosures, applications for title and odometer readings.
Performs data entry to note transaction detail on motor vehicle database.

Assist with property tax collections. Furnish customer assistance with property tax questions.
Receive and accurately account for all funds received by the various county offices and departments.

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MINIMUM TRAINING AND EXPERIENCE REQUIRED TO PERFORM ESSENTIAL
FUNCTIONS

Graduation from high school or G.E.D. equivalent is required. Working knowledge of office machines and computer data entry. Experience in Microsoft Word and Excel. Ability to learn and retain a vast amount of information and procedures. Ability to work with the public under stressful situations. Possess strong communication skills, both verbal and written are essential. Ability to establish effective working relationships with co-workers, supervisors, county officials and the general public. The Clerk must deal courteously and communicate effectively with the general public. Ability to maintain detailed records and to maintain orderly files and work area.

MINIMUM PHYSICAL & MENTAL ABILITIES REQUIRED TO PERFOM ESSENTIAL
FUNCTIONS

PHYSICAL REQUIREMENTS

Entering data into the computer system using a keyboard which requires extensive use of fingers, hands, arms and regular eye contact in which objects must be seen at the depth of 20” or less. Job involves reaching (horizontal and vertical) to obtain various books, printouts and file boxes, computer paper, license plates, and miscellaneous items weighing up to 50 lbs. Standing at counter and frequent walking is required.

MATHEMATICAL ABILITY

Proficient in basic mathematics (addition, subtraction, division, and multiplication). Able to count money and make correct change; record and verify numbers and figures; balance cash drawers, taxes, and motor vehicle funds.

LANGUAGE ABILITY & INTERPERSONAL COMMUNICATION

Proficient in applying controlling statutes, policies and established procedures relating to the numerous sequential steps involved in processing official documents accurately, consistently, and in a timely manner. Able to maintain composure and interact positively with the public under stressful, interruptive situations in both direct contact and phone answering tasks. Maintain and respect customer confidentiality. Display high standards of ethical conduct. Exhibit honesty and integrity. Knowledge of English grammar, spelling and punctuation. Ability to write legibly.

ENVIRONMENTAL ADAPTABILITY

Work is normally performed in an office environment. Headaches, eyestrain, carpal tunnel, and related occupational hazards associated with data entry work would reflect most common injury.

Hamilton County is an Equal Opportunity Employer. In compliance with the Americans with
Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

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Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person