Registration Supervisor

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered.  The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.

Benefits offered: In addition to your base pay, you are also eligible to receive:

• Paid time off, Catastrophic (CAT)/Sick time, Birthday holiday, and 7 paid holidays.
• Medical, Dental & Vision,
• Company paid life insurance.
• Retirement Plan
• Employee Assistance Program

Job Summary:  The Registration Supervisor is responsible for providing line oversight, direction and training of medical check-in/out staff and helps maintain patient flow, serves as contact person for medical check-in/out processing issues. In addition, the position will perform medical registration duties; including but not limited to, registering patients according to department protocol to ensure the timely flow of patients in a manner that will enhance corporate image and increase customer satisfaction. 

Essential duties and Responsibilities:   

The Registration Supervisor performs a wide range of duties, including, but not limited to the following:

1. Provides leadership, guidance and mentorship to staff to improve productivity and customer service quality. This includes establishing work schedules, participating in the recruitment process, staff development/training, employee relations, performance appraisals, and monitoring time/attendance.
2. Review/monitor “Patient not checked in” list to ensure patients are being checked in timely for medical, dental or vision departments.
3. Conduct medical check-in sliding fee review, including reviewing patient paystubs prior to scanning and attaching to ensure income documentation was calculated correctly.
4. Monitor the “Patient check-in with no insurance” report.
5. Coordinate the weekly “Check-in patient satisfaction” surveys.
6. Serve as liaison between clinical and medical check-in/out for patient flow concerns.
7. Oversee the daily money collection deposits.
8. Troubleshoot patient check-in/out complaints and identify and track process problems and inform direct report.
9. Coordinate monthly registration meeting, preparing agenda and meeting minutes.        
10. Assure all stations are covered and inform manager when staffing is low in order that adequate coverage can be coordinated to optimize patient registration.
11. Manage inventory and ordering supplies.
12. Maintain confidentiality and security rules when providing information to internal and external sources.
13. Attend monthly departmental meetings, Leadership meetings and submit monthly productivity report to manager.  
14. Maintain open communication lines with all staff.

Minimum Education/Certifications:  High School diploma or equivalent, required. Bachelor’s degree, preferred. 

Minimum Work Experience:  Minimum of three years’ experience working in a registration or customer service-based center setting call center or other customer service-related position with at least two years of supervisory responsibilities, required.   

Other Requirements: Reliable transportation to travel throughout the service area. Highly proficient in Microsoft Office and knowledge working with Electronic Medical Records.  Ability to clearly communicate issues to all levels of management. Bi-lingual (Spanish) and knowledgeable in The Joint Commission regulations, preferred.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.