What are the responsibilities and job description for the Retail Sales Associate position at Hammer made?
Hammer Made is a growing Minneapolis-based men’s clothing designer with a distinctive collection of limited-run shirts, apparel and accessories.
Job Summary: Our personal Stylists are the stars of our business. Through building a loyal customer base and driving positive sales results, our Stylists are true brand ambassadors with roll-up-your-sleeves mentalities and an excitement for our products and the impact they have on our customers’ lives.
Essential Job Duties
Achieve Sales Results
- Create a positive, friendly, and consultative service-oriented customer environment that prioritizes customer relationships and sets Hammer Made apart from other stores.
- Drives personal daily and weekly sales results to meet monthly targets.
- Handles customer situations in compliance with policy and procedures; escalates issues as appropriate.
- Offers suggestions to the leadership team about how to improve daily sales trends.
Operational Expectations
- Ensures company standards of neat, clean and organized sales floor, cash wrap and fitting room areas are met.
- Take part in visual merchandising initiatives. Help execute and ensure a top quality, appealing, merchandise assortment that promotes effective sales and store traffic.
- Assists with promotion of in-store events and promotions to increase the customer base, with particular focus on building the Hammer Made brand.
- Collaborates effectively with other store locations and with outside Business Partners as needed.
Competencies
- Interest and knowledge in fashion and the men’s apparel industry
- Excellent selling skills
- Excellent communication skills including strong relationship building skills
- Kind, Compassionate, and a Customer-First Mentality
- Great team player, and also able to take initiative with clients and drive sales
- Attention to detail
- Effective organizational skills
- Excellent time management skills
- Ability to receive feedback and take action when appropriate
- Problem solving skills that can adapt in an ever-changing retail environment
- Regular and predictable attendance
Education and Experience Requirements
- High School diploma
- 1-2 years of successful retail experience and/or customer service experience, preferred
Supervisory Responsibilities: This position does not have any supervisory responsibilities.
Work Environment This job operates in a retail store environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Physical requirements include: standing and being mobile on the sales floor for extended periods of time, walking, stooping, and occasionally lifting up to 50 lbs.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This can be a full or part-time position with hours scheduled at variable times and days each week to meet business needs. Schedules include day and evening shifts, week-ends and holidays.
Travel : This position does not include out of town travel.
