What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton by Hilton Arroyo Grande?
The Hampton Inn by Hilton - Arroyo Grande is currently taking applications for a Front Desk Team Member to serve as our guests’ first point of contact and manage all aspects of their hotel experience.
The successful candidate must be a team player who has a positive attitude, is reliable and task oriented.
If you have a knack for customer service and love the hospitality industry, we’d like to meet you.
Responsibilities:
-Perform all check-in and check-out tasks
-Manage online and phone reservations
-Register guests by collecting necessary information and forms of payment
-Provide information about our hotel, available rooms, rates and amenities
-Respond to guests' needs in a timely and professional manner
-Liaise with our housekeeping and maintenance staff to ensure rooms are clean and ready to accommodate guests
-Responsible for positively representing and promoting the hotel
-Ensures systems and procedures are in place and followed for guests and employee safety and security
-Must maintain a clean, organized and safe work environment
Requirements/Skills:
-Work experience as a hotel front desk agent or similar role
-Experience with hotel PMS system a plus
-Customer service attitude and ability to build rapport with guests
-Strong organizational skills
-Excellent communication and organizational skills
-Team Player
*Must be flexible to work any day of the week - Weekends and Holidays included.
If you are a friendly, outgoing individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16 - $17