Night Auditor/Front Desk Clerk

Responsible for closing out the business day at the hotel and ensuring that the daily report is completed according to company guidelines. Customer service is significant to this position in the hospitality business and the manner used is important to both the customer and team members. This position requires you to use a computer and input data entry. Must be able to multi-task and handle customers with a relaxed manner even when under stress. When situations arise involving the service to or the comfort of our guests, the General Manager is not always available in all areas to assess the problem and find a solution. Therefore, it is vital that you take responsibility to respond quickly to guest problems and needs, and also to coordinate the total operation of the property. You represent the hotel and our philosophy, and therefore have the authority to react to guest problems while on duty. Must be able to perform assigned duties and work with minimal supervision.

Ability to work 11:00 p.m. - 7:00 a.m. 2 days a week, other shifts may be available as well.

• Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards
• Proficient in administration of applicable property management system
• Complies with uniform, identification, dress and grooming standards
• Maintains a friendly and hospitable attitude with guests and coworkers
• Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility
• Responds quickly and appropriately to emergency situations
• Responds to any guest or security issues according to training
• Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensures front desk and office (including files) are maintained in clean and organized manner
• Ensures collections, including credit card and direct bill, are executed in accordance with Company policies
• Maintains proper control over keys, safe deposits, all Company and guest property, and confidentiality.
• Ensures reservations are accepted according to Company and brand policies
• Ensures rates are optimized by monitoring competitor occupancy and rates
• Ensures that occupancy is maximized
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
• Ability to perform assigned duties and work with minimal supervision
• Ability to remain standing at assigned post for extended periods of time
• Ability to work 11:00 p.m. to 7:00 a.m., as well as other shifts, weekends and holidays required
• Ability to promote positive relations with all individuals who approach the Front Desk by telephone or in person
• Ability to focus on guest needs, remaining calm and courteous, to think clearly and quickly, and to work well under pressure while also multitasking
• Ability to ensure security of the hotel

Job Type: Part-time

Pay: $15.25 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Hadley, MA 01035: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: One location