Banquet Captain

Job purpose

Position is responsible for all banquet operations to include: Execution of Banquet Event Order for room set up, buffet set up, flawless service execution and break down of events. Oversees all F&B Banquet Functions to ensure that all personnel follow Hampton Golf Standards and information specified on the Banquet Event Order is executed as planned.

Duties and responsibilities

• Supervise and assist banquet staff as they execute the event from set up, through the event and in the post event tear down periods.
• Greet all guests, making them feel welcome and answering questions or concerns as needed.
• Maintain open communication with Banquet Manager, General Manager, Front of House Manager and Chef, coordinating on staff issues, planning and advising of any inventory needs.
• Ensure that all food and beverages are served according to specifications as prescribed by banquet contract
• Ensure the staff is properly trained and monitored in service techniques and operational procedures
• Maintain a positive promotional environment for our Banquet and Special Event services
• Conduct pre-event meetings prior to each event and relay information pertinent to the day’s events
• Be able to read and understand a banquet event order (BEO) and set up room(s) in accordance with the specifications of that BEO
• Be thoroughly familiar with the location and use of all necessary equipment required for the various types of setups
• Keep the banquet rooms and storage areas clean and neat at all times
• All equipment not in use must be returned to its proper storage area in a clean condition before the end of each shift
• Report all damage to catering equipment, furniture or furnishings so that repairs may be made
• Make sure that all equipment is in proper working order prior to set up

Qualifications

• A passion for impeccable service
• High school education or equivalent
• Thorough knowledge of food and beverage service and operational procedures
• Ability to work daytime, evenings and/or weekends
• Must be detail oriented, organized, and have the ability to manage multiple priorities
• Must be a self-starter and have a positive attitude with a passion for service excellence and member satisfaction
• Must be a team player