What are the responsibilities and job description for the Guest Service Representative position at Hampton Inn Greenfield?
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, ensuring their satisfaction
- Handle cash and credit card transactions accurately and efficiently
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling financial transactions
- Problem-solving skills to address guest concerns or issues
Note: Previous hotel experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16