What are the responsibilities and job description for the Front Desk Agent (Part-Time) position at Hampton Inn & Suites Ann Arbor West?
Qualifications/Skills:-High Level of customer service/people skills-Energetic-Function in a fast pace environment-ability to Multitask--Professional appearance, speaking voice and demeanor-Self motivated-Ability to promptly and efficient perform job duties under pressure-Flexible schedule-Skilled in resolving guest issues-Team player-Reliable-Available weekends and holidays-Hotel or hospitality experience preferred-Self motivated, strong communication skills hard working dedicated individual-flexible with schedule able to be on call-Reliable, responsible, dependable, and able to fulfill obligations.-Resolving Conflicts and Handling complaints-Customer Service- Knowledge of principles and processes for providing customer and services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionRequired experience:
- customer service: 2 years
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $15