What are the responsibilities and job description for the Assistant Executive Housekeeper position at Hampton Inn & Suites - Hope Hull?
“Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”
We are currently recruiting for an Assistant Executive Housekeeper to join our team!
The Assistant Executive Housekeeper provides support to the Executive Housekeeper/Manager or Director, to ensure effective operation of the department and to ensure the overall cleanliness and product quality of the guest rooms and hotel. The Assistant Executive Housekeeper will also assist the Executive Housekeeper with all duties including training, room inspections, and inventory control to ensure 100 percent guest satisfaction. This position may also have responsibility for support in the Laundry Department.
ESSENTIAL FUNCTIONS:
We are currently recruiting for an Assistant Executive Housekeeper to join our team!
The Assistant Executive Housekeeper provides support to the Executive Housekeeper/Manager or Director, to ensure effective operation of the department and to ensure the overall cleanliness and product quality of the guest rooms and hotel. The Assistant Executive Housekeeper will also assist the Executive Housekeeper with all duties including training, room inspections, and inventory control to ensure 100 percent guest satisfaction. This position may also have responsibility for support in the Laundry Department.
ESSENTIAL FUNCTIONS:
- Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
- Monitor team member performance to include, but not limited to, providing feedback and communicating with Executive Housekeeper any concerns for follow up.
- Monitoring and maintaining inventory control (linen, room supplies, etc.)
- Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
- Physically Inspecting rooms daily to ensure brand standards and overall cleanliness and ready for guest check-in
- Provide feedback to Room Attendants regarding deficiencies in rooms
- Clean/prepare rooms as needed.
- Ensuring that all maintenance issues are reported immediately
- Communication of room status to all divisions
- Assisting with all training efforts throughout the housekeeping department
- Embracing, enforcing, and promoting the brand culture throughout the housekeeping department
- Embracing and demonstrating the core ideology daily
- Ensuring all rushed/transferred rooms are handled smoothly and efficiently
- Ensuring that housekeeping carts are organized and ready for daily work
- Operating with a guest satisfaction urgency and strives for 100 percent guest satisfaction at all times
- Promoting and encouraging team work at all times
- Monitoring and logging key control
- Has a strong knowledge of Executive Housekeeper duties in order to be able to back up this position.
- Providing information to guests about hotel services, facilities, and other amenities
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- May assist with creating weekly schedule for Housekeeping and Laundry Team Members
- Works closely with the Front Office team to ensure guest room satisfaction
- Assist with supervision of Laundry operations (where applicable)
- Works with maintenance team to maintain operational upkeep of Laundry Equipment
- Assist with ensuring Housekeeping and Laundry supply inventory are ordered and properly stored
- Properly reports and logs and complete required documents for all Lost and Found items.
- Ensures all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet is turned in to the front desk before leaving.
- Maintains cleanliness and upkeep of Public areas of hotel.
- Ensures excellence in hotel and guest room cleanliness
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Must have prior experience in Supervisor or Manager role.
- Previous experience in a hotel preferred.
- Must have excellent communication and organizational skills.
- Must have basic mathematical skills.
- Must be able to apply basic principles and techniques of supervision.
- Ability to plan and organize the activities of others.
- Ability to effectively handle conflict in a team environment
- Ability to express ideas clearly both in written and oral communications.
- Ability to modify leadership style and management approach to reach goal
- Ability to get ideas accepted and to guide a group or individual to accomplish a task.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee will be required to use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may be required to climb or balance, talk and hear and will be required at times push a cart weighing up to 60 pounds.
- Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time
- Frequent twisting, bending, stooping and reaching * Regularly lift up to 25 lbs.
QUALIFICATION STANDARDS:
- Prior housekeeping experience is required – experience in a hospitality setting is preferred
- Strong initiative and work ethic
- Punctual , reliable, and regular attendance
- Ability to work weekends, holidays and irregular hours. Other Demands
- Strong attention to detail
- Customer-service oriented and excellent interpersonal skills
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Excellent communication skills – verbal and written
- Excellent time and project management skills
EEO Employer
Executive Housekeeper
TRU by Hilton - Prattville, RAM Hotels -
Prattville, AL