What are the responsibilities and job description for the Front Desk position at Hampton Inn & Suites?
Hampton Inn Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task.
Current positions available include coverage for both Front desk shifts of 7am to 3pm, 3pm to 11pm and Night Audit hours of 11pm to 7am.
Job Responsibilities
- Greet and welcome customers
- Answer customer questions in person and on phone
- Make and cancel reservation for guests
- Check In/Check Out hotel guests
- Screen and direct incoming calls and emails
- Record and relay messages
- File paperwork
- Maintain inventory and restock supplies for guest amenities and The Market
- Maintain a clean reception area
Job Qualifications
- Strong communication skills
- Good verbal communication and interpersonal skills
- Computer knowledge
- Attention to detail
- Professional appearance and demeanor
- Adaptability
- Ability to multi-task
- Be a Team player
Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.