Revenue Collections Attendant (Day FT)

Salary Wage:  $31,220.80

Hour: 7:00 AM - 4:00 PM

Location: Norfolk, VA

Responsible for the collections of revenue from Customer Service Centers, TVM’s, Ferries, Trolley Base and Buses. Retrieves, cleans, maintains, and replaces all modules from TVM’s. Assists Farebox Maintenance Department as needed.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Retrieves revenue from Customer Service Centers, TVM’s, Ferry, Trolley Base and Buses.
• Retrieves, cleans, maintain, and replaces modules in TVM’s.
• Communicates and coordinates work efforts with employees, managers and other departments Removes vaults from revenue vehicles and deposits contents into receiver; replaces empty vault into vehicles.
• Records the number of all vehicles attended.
• Locates, probes, and retrieves cash from missed bus reports daily. Communicates via email completion of revenue retrieval.
• Assists Farebox Maintenance Department with servicing of TVM’s.
• Performs daily cleaning and maintenance on TVM Modules as returned to money room.
• Safeguards monies collected.
• Distributes tickets and passes to TVM’s and customer service centers.
• Processes POs for equipment repairs.
• Maintains security of the Cashier’s Office during hours of responsibility.
• Maintains security of Van, TVM’s and contents.
• Maintains necessary records and/or forms detailing TVM Service.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as assigned.

Required Knowledge, Abilities and Skills essential to Job Functions:

Knowledge of basic math. Ability to interact effectively with TDCHR managers and staff and with representatives of outlets.

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

Possession of a high school diploma or GED certificate.

Required Experience:

One year of working experience.

Licenses or Certificates:

Virginia Driver’s License

Special Requirements:

• Must be able to pass federal government background screening process for local military installation access.
• This position is classified as essential personnel.

FLSA Status:

Non-exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves physical effort involved in counting money and lifting moneybags and canisters. Lift up to 60 lbs.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime. Work involves exposure to dirt, unpleasant odors, and outdoor conditions.