What are the responsibilities and job description for the Customer Service Representative position at Handyside Plumbing, HVAC & Electrical?
Do you love helping people and being the reason someone’s day gets better? Ready to join a family-owned company where your work truly matters? Handyside is searching for an enthusiastic Customer Care Champion who’s excited to deliver exceptional customer experiences and grow with a team that feels like family!
For almost 30 years, we've been a trusted name in Central PA for Plumbing, HVAC, and Electrical services, and we’re looking for someone like you to help us continue our legacy of excellence. Handyside won the Best Place to Work Award (51-100 employees) for 2025 and multiple other Harrisburg Magazine's Simply the Best awards for the past 5 years running. We would love to welcome you into our work family!
What You’ll Do:
As a Customer Care Champion, you’ll be the voice of Handyside - providing exceptional service to our customers from the first call to the final follow-up. Your day-to-day will include:
- Answering inbound calls and using call scripts to ensure clear communication and set expectations.
- Booking appointments efficiently with capacity planning.
- Classifying and updating customer profiles in Service Titan.
- Responding to online chats, emails, and assisting with customer inquiries.
- Helping book memberships and recurring maintenance as needed.
- Assisting with marketing functions such as thank you notes, postcards, and customer outreach.
- Reporting customer reviews and contributing to team morale.
What We’re Looking For:
- A minimum of 3 years of customer service experience.
- Familiarity with the Service Titan platform (or willingness to learn).
- Experience in the home service industry is a plus.
- Strong time management and multitasking abilities.
- Proficient computer and typing skills.
- A commitment to dependability and reliability.
- Excellent communication skills—listening, writing, and speaking.
- A friendly and professional phone presence that makes customers feel valued.
- A positive attitude and the desire to create happy customer experiences.
- Ability to pass a background check.
Benefits We Offer:
- Weekly Pay with Direct Deposit
- Great SPIFF Program, Earn Extra $$$
- Healthcare for You – On Us! $0 Premium
- Dental, Vision & Aflac Add-Ons
- 401K with Company Match
- 2 Weeks Paid Time Off, Paid Holidays, Paid Birthday Off!
- 20% off class credits at Elizabethtown College in the SGPS program
- Company Provided Uniforms
- Fun Parties!
- Schedule: 8:30 AM - 5:00 PM Mon - Thurs & 7:30 AM - 4:00 PM Friday