What are the responsibilities and job description for the Warranty Claims Supervisor position at Hanna Interpreting Services LLC?
Job Summary
The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Interpretation Manager.
Duties And Responsibilities
Skills and Qualifications
The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Interpretation Manager.
Duties And Responsibilities
- Lead and manage the investigation process for complex claims and disputes
- Develop and implement strategies for effective claims resolution
- Coordinate with various departments to gather necessary information and evidence
- Analyze data and documentation to identify patterns or underlying issues
- Prepare comprehensive reports and recommendations for resolution
- Communicate findings and decisions to stakeholders, including clients and interpreters
- Ensure compliance with agency policies and legal regulations
- Provide training and support to team members involved in the claims process
- Continuously review and improve investigation procedures to enhance efficiency and effectiveness
Skills and Qualifications
- Minimum of two (2) years of experience in claims investigation, dispute resolution, or a similar role
- Excellent analytical and problem-solving abilities: ability to assess complex situations and evidence critically and developing fair and practical solutions to resolve disputes
- Exceptional communication and interpersonal skills
- Ability to handle sensitive and confidential information with discretion
- Familiarity with interpreting services and related industry standards is a plus
- Impartiality: Maintaining objectivity and fairness throughout the investigation
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
- One week in office per month
- Pay Range: $25-28/hour
Salary : $25 - $28
