What are the responsibilities and job description for the Senior Help Desk Support Analyst position at Hanover Community Bank?
Description
Mineola, NY
About Us:
Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!
Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.
Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.
When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!
Job Summary
Hanover Bank is looking for a full-time Senior Help Desk Support Analyst. The Senior Help Desk Support Analyst is responsible for independent provisioning, installation, configuration, operation, and maintenance of system hardware and software on MS Windows-based platforms. Performs complex systems administration, adjusts application security settings, and user account management, Will take an active role in user account administration, configuration, and systems upgrade. In addition, they will be working with 3rd party server providers to troubleshoot any network or application-related issues.
Essential Job Duties and Responsibilities
- Provide end-user support on desktop, laptop, printer/copier, and hardware/software issues on a timely basis at all complexities and with all levels of users.
- Service desktop/laptop computer hardware (memory modules, hard drive, etc.,
- Assist employees, Board Members, and RDC customers through remote and onsite support.
- Perform regular proactive maintenance,
- Remain current and monitor technical developments in the marketplace and make recommendations as appropriate.
Education and Experience
- Experienced in networking.
- Experienced with standard technical troubleshooting.
- Has advanced knowledge in troubleshooting, setup, and maintaining monitoring and backup software.
- 5 years of direct user help desk experience.
Skills and Abilities
- Good verbal communication skills.
- Excellent technical skills.
- Knowledge of the Windows operating system.
- Complete 25 hours of continuing education/training annually in the areas of Information Technology or Information Security (webinars, conferences, workshops, etc.).
- Have acquired technical knowledge of the client environment.
- Ability to accurately complete all documentation and reports and ability to effectively communicate with employees and other customers.
- Able to work independently to resolve tickets and understand the strategic initiatives to better assist clients.
Our Benefits:
- Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
- Company-paid benefits to include life insurance and AD&D plus long-term disability
- Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
- Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
- Retirement-401(k) with Company Match
- Paid Personal Time Off (PTO) & Paid Company Holidays
- Annual Bonuses
- Annual Increases
- Employee Events and Contests
Salary: $67,000.00 - $81,000.00
Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $67,000 - $81,000