What are the responsibilities and job description for the Warranty Administrator position at Hansel Automotive Group?
Hansel Ford Lincoln of Santa Rosa is seeking a Warranty Administrator to help us maintain our exceptional customer service ratings. Business is booming and we're looking for the best!
This person must be able to process claims and balance the schedules when processing payment from the manufacturer. We are looking for a minimum of one year experience processing warranty claims in a dealership environment.
Job Purpose
To enhance the customer experience by communicating with the customer, the service staff, and the manufacturer to ensure timely service, confirming that all appropriate documents are in place and following up with customers to make sure their needs were met.
Pay Range
Expected monthly earnings, with baseline performance is between $5,500 and $6,500 per month
Responsibilities and Duties
- Coding and processing claims for submission to the Manufacturer for payment on warranty work performed in the shop
- Reviewing and balancing the various warranty schedules
- Appealing claims as needed for payment on work performed
Qualifications and Skills
- Minimum of one year of Automotive Warranty Experience
- Knowledge of automotive warranty procedures
- Understanding of Automotive Service Terms
- Ability to multi-task
- Computer skills
- Sharp communication skills
- Pass a criminal background screening
- Pass a drug test
Our Company
We are a family owned and operated multiple-franchise auto dealer group in California's beautiful Wine Country. We operate eight dealerships representing the top new automotive brands in the world.
As a secure leader in the automotive industry for over 60 years in the North Bay, we've dedicated ourselves to providing an exceptional experience for our customers and our employees. Deeply rooted and involved in Sonoma County, we pride ourselves in maintaining a position of integrity, fairness and honest dealing.
Our Culture:
Caring Drives Us!! We care about making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.
You can learn more about us by watching the following video: https://www.youtube.com/watch?v=jZTDPqMpL1A.
Pay Defined: The Warranty Administrator position has a Pay Scale consisting of the following elements and ranges. Hourly wages include a Base of $20.00 to $23.00 hr, depending upon experience. The position may also pay a bonus based on individual or team performance that may range from $0.00 (if no sales are made) without any fixed upper limit.
Salary : $20 - $23
