Customer Service Rep

SUMMARY

The Customer Service Rep will focus on the internal/external needs of each customer and be proactive in solving issues that arise from order entry inputs. Must have excellent phone, computer and data entry skills and the ability to communicate and interact effectively with customers and other departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter orders in a timely manner with accuracy.
• Ensure orders are entered using current sales policies, valid quotes and current price lists.
• Refer customers to other internal/external resources when the need arises, and

handle correspondence and telephone calls relative to orders, credits, returns, etc.

• Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of the product.
• Work effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems.
• Follow up with customers and request additional information as needed
• Ability to work with and navigate ERP (order entry, reports, order status, etc.)
• Ability to follow verbal and written instructions with minimal supervision.
• Comply with all company rules, safety policies and procedures.
• Ability to continually prioritize tasks to be completed as requires.
• Self-starter and multi-task oriented. Able to work independently, as-well-as with others, as needed.
• Work effectively to identify and resolve problems or issues.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Skill sets must include strong computer literacy, analytical problem solving, and multi-task-oriented skills.

• Solid work ethic and willingness to learn and excel by actions and analytical attributes.
• Strong ability to continually prioritize tasks to be completed throughout the day and over extended time periods.
• Able to function in a high pressure, fast-paced environment to meet deadlines.
• Strong sense of urgency and self-motivated in pursuit of optimal results.
• Use analytical skills to collect and analyze both internal and external data to a productive conclusion.
  

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) or equivalent with a minimum of (2) years of business-related training/experience or equivalent combination of education and experience is required. An Associate’s or Bachelor’s degree with a focus in a business related area is preferred.