What are the responsibilities and job description for the Delivery Specialist position at Happy s Home Centers Inc?
Job Overview
Delivery Specialists are primarily responsible for the fulfillment, return, refurbishment, and service of rental units, while also assisting in marketing and collection activity. A successful Delivery Specialist accomplishes tasks in a timely manner and are capable of performing without frequent supervision. Delivery Specialist are often the final impression the company makes on a customer, a vital role in customer retention and company revenue growth.
A Typical Day
A Delivery Specialist's day is going to be centered around the delivery and return of rental merchandise. Preparation may include looking account information up in the point of sale, loading product onto the truck, gathering tools and small parts needed, and reviewing the schedule. It is not unusual to come into work with nothing on the schedule, and then stops to be added throughout the course of the day.
The primary vehicle is a 16 foot box truck, no CDL required. Delivery Specialists will do weekly reports on the truck's status.
If there are no stops on the schedule, Delivery Specialists will assist in product refurbishment and facility maintenance. It is no unusual for them to be asked to participate in sales, marketing, and collections activity.
Why It Matters
A Delivery Specialist has a huge impact on customer retention. Not only are they Happy's last impression on a customer, in today's digital world they are often our only impression for an online order! A late delivery, damaged product, or rude interaction can tarnish a customer relationship forever. Delivery Specialists are not just delivering a refrigerator, washer, or mattress, they are making sure our customers can live comfortably by keeping their food from spoiling, having clean clothes for their kids, or getting a good night's sleep.
The Requirements
Available – able to work the schedule hours. The schedule is usually the same 40 hours each week. Ex. Mon 9am-7pm, Tues OFF, Wed 10am-5pm, Thurs 10am-7pm, Fri 10am-8pm, Sat 10am-5pm, Sun OFF
Dependable – show up on time and work the entire shift.
Professional – behaving appropriately when at work.
Display our core values of grit, belief, and a customer-focused mindset.
Ability to lift up to 75 lbs. unassisted.
A valid drivers’ license.