What are the responsibilities and job description for the Access Navigator position at Harbor Care?
Position: Access Navigator
Department: Harbor Care Health & Wellness Center/Patient Services
Reports to: Access Supervisor
Pay Status: Full-Time, Hourly-Non-Exempt
Schedule: Monday through Friday; 8:00am – 5:00pm.
Will be required to work occasional early mornings, evenings and weekends
Location: Nashua- 45 High Street
The Job:
Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Access Navigator to help further our mission.
About Harbor Care:
Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. Harbor Care has 325 employees, serves 5,000 patients/clients and has an annual budget of approximately 40 million dollars. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: medical, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.
Our Mission:
Our mission is to provide vital services, including housing and healthcare to all in our communities needing assistance.
Our Vision:
Our vision is one where everyone gets to live safe, stable, and healthy lives, filled with purpose, respect, and dignity.
Benefits:
At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.
Federally Qualified Health Centers (FQHCs):
As Harbor Care transitions under the FQHCs umbrella, our Clinicians will have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.
https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html
Job Summary:
The Access Department is the health center’s gateway for patient and customer requests. The Access Navigator (AN) position serves as the primary contact for incoming communications for new and established patients/clients and customers accessing or seeking information about Harbor Care services. AN’s complete customer service tasks that ensure patients are engaged, have the information and assistance they need, and are provided with stellar customer service. Works collaboratively with other members of the health center in order to provide superior patient care delivery. Projects a professional company image through telephone and electronic interaction.