Mental health technician

Harbor is looking for a Mental Health Tech who will be responsible for providing direct care to Urgent Care / Crisis clients and maintaining clinical records regarding each client's behavior.

Maintains high standard of care for all clients that is consistent with program rules. Competent to assist, engage, and screen potential and on-going clients to determine appropriate services while executing exceptional customer service skills.

Front desk clerical duties included answering calls, greeting clients and data entry. Assess the need for Crisis Intervention, and schedule appropriately on computerized schedule.

Understands and provides care that is trauma-informed and culturally appropriate.

Education / Experience / Other Requirements

• High School Diploma or GED required. Associates or Bachelor's in a Mental Health related field preferred.
• Experience working with and / or training in delivery of behavioral health services preferred.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Ability to adhere to strict client confidentiality standards and policies.
• Must be proficient and accurate in computer use, including Microsoft Outlook and Word.
• CPR / First Aid and NCI / CPI Certifications required within 90 days of employment.
• When applicable, non-licensed staff will be required to complete 20 hours of CEU's every 24 months.

Essential Job Competencies / Primary Duties :

• Assists with monitoring and maintaining client's behaviors
• Recognize and respond appropriately to crisis situations.
• Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs, whenever possible.
• Ensures that clients are checked in and announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
• Responsible for client filing in a timely and accurate manner via electronic records. This includes sending client filing to other departments and scanning and attaching electronic records daily.
• Obtains and enters the admission information during initial and on-going client contact according to Harbor policy.
• Monitor and document clients' activities and provide specific information and observations of the client's needs, and behaviors, to clinical staff when necessary.
• Maintains accurate and complete appropriate clinical records and in a timely manner.
• Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials.
• Maintains courtesy and professionalism with staff and clients.

About Harbor :

• A leading provider of mental health and substance use treatment for over 100 years
• 350 clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Last updated : 2024-09-28