Patient Access Representative

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an extremely talented Patient Access Representative to join our Operations team at the Geiger Gibson Community Health Center. 

We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Come join our great support team at the health center!  
 

Role: 

The Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. The Patient Access Representative effectively identifies and assesses patient needs and takes appropriate action to ensure that patient needs are met. 

Responsibilities: 
 • Accurately and efficiently collects and records patient information, registers new patients including walk-ins.
 • Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information.
 • Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co-pays and/or payment on account in accordance with HHSI policy.
 • Promptly and courteously answers the telephone and disseminates calls to appropriate staff.
 • Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts, and refers patients to the Certified Application Counselors.
 • Assists with patient appointments and rescheduling by patient and/or provider request.
 • Performs related administrative duties (i.e. sorting mail, bump list, etc.)
 • Refers patients as appropriate to Referral Coordinator.
 • Ensures accuracy of PCP and/or obtains referrals and obtains Motor Vehicle and Workers Compensation Insurances as appropriate.
 
Requirements: 
 • High school diploma/GED.
 • 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred
 • Excellent verbal and written communications skills
 • Excellent customer service, organizational skills, problem solving and priority setting skills.
 • Basic Math and reading comprehension skills
• Basic computer literacy, knowledge of Microsoft Office 365 including Word, Excel Outlook and Teams knowledge of EPIC Electronic Practice Management (EPM) highly desired
• Bilingual: English and Vietnamese, Spanish or Portuguese highly desired
 • Familiarity with using Medical terminology preferred
 • Related bilingual skills based on business need can be a substituted for up to 6 months of experience in a community health center and/or a professional business environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.