What are the responsibilities and job description for the SUPERVISOR - CAGE position at Hard Rock Casino Rockford?
Overview
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
KNOWLEDGE OF:
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The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Daily supervision of Cash Operations.
- Assumes responsibility for the cage operation in the absence of the Manager - Cage.
- Responsible for control and account activities within the assigned shifts.
- Monitors compliance with IGC regulations and adherence to company cage policies.
- Promotes good customer relations and provides excellent customer response to complaints.
- Verifies all required transactions as outlined in the Standard Operating Procedures
- Assists with input of credit information in the absence of Credit.
- Process wire transfers and cash equivalents as outlined in the standard operating procedures.
- Ability to enroll patrons.
- Trains, supervises, coaches and counsels as appropriate.
- Assists with balancing all areas as needed and cage summary.
- Verification of bank deposit.
- Ability to order funds needed.
- Complies with all Illinois Gaming Commission regulations.
- Adheres to Internal controls and standard operating procedures.
- Adheres to AML/Title 31 regulations.
- In an emergency Cage Supervisor may assist with the performance of the drop process but will not be able to buy the drop for that gaming day.
- Other duties as assigned.
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- One (1) to five (5) years progressive cage management experienced strongly preferred. Two plus (2 ) years of casino experience required.
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
- Must successfully pass background check.
- Must maintain strict confidentiality relative to financial data and casino policies.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Prior experience opening new properties/outlets strongly preferred.
KNOWLEDGE OF:
- State and local tax laws, gaming laws and banking regulations.
- Knowledge of currency reporting requirements.
- Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- Principles of supervision, training, and performance evaluation;
- Pertinent federal, state, and local laws, codes, and regulations.
- Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
- Communicate effectively with subordinates, coworkers, and management.
- Count and separate varying denominations of vouchers and currency.
- Perform basic mathematical functions.
- Motivate and direct the performance of subordinates.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Interpret and explain policies and procedures.
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