What are the responsibilities and job description for the Slot Attendant position at Harlow's Casino Resort & Spa?
Ensure slot guests are kept in play by experiencing a range of fast and friendly slot service through well maintained machines, change service, and promotion of customer programs and events such as the Premiere Club, slot tournaments, etc.
- Actively patrol assigned sections looking for opportunities to be of service to our guests.
- Sincerely greet and welcome all guests on the slot floor.
- Celebrate any win by the guests.
- Complete, paper fills and jackpots promptly, accurately and with a high degree of personalized service.
- Completes verification paperwork for jackpot payouts.
- Maintain a good relationship with the cage employees to help execute slot transactions.
- Offer assistance to slot playing guest's and explain features of the slot machine when necessary including the ticket in / ticket out technology.
- Determine machine malfunctions and identify appropriate actions.
- Correct machine malfunctions (e.g. coin jams, printer errors, bill validators, etc.)
- Perform cash handling transactions such as paying jackpots and making change.
- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
Always promote positive guest relations through prompt, courteous and efficient service.