What are the responsibilities and job description for the Income Maintenance Technician (Part-Time) position at Harnett County?
JOB
Job Description Summary: Employees in this class are responsible for determining client/applicant eligibility for income maintenance programs of limited variety and complexity such as Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance and Child Protective Services in the County Department of Social Services. Employees are responsible for interviewing clients to obtain the required information, explain the programs, accept change information and enter into NC FAST, notify the ongoing caseworker, and verify a limited amount of qualifying data. Work may also involve referring clients to other agency staff. Work at this level also recognizes positions in formally structured training units where employees do not have assigned responsibility for the intake, processing or review of ongoing income maintenance cases. The work performed is normally subject to close supervision by a higher level Income Maintenance Caseworker. Income Maintenance Technician is to protect the confidentiality, integrity and availability of departmental data by behaving in a manner consistent with DHHS’s mission and complying with all applicable laws, regulations, policies, standards and guidelines.
EXAMPLE OF DUTIES
Responsibilities and Duties: Accountability - Employees' work involves direct contact with clients who have applied or are recertifying for these programs in order to gather and verify any information necessary to implement changes in NC FAST/Compass of address, PCP, replacement Medicaid cards, household composition changes, etc.Consequence of Action - Employees' decisions impact the well-being of the clients who are the recipients of program benefitsEmployees' incorrect decisions regarding client eligibility for the Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance, and Child Protective Services are limited in the negative impact they have on an agency and/or client when compared to the regular income maintenance programsReview - Work is reviewed frequently by a lead worker or a first line supervisor usually through the evaluation of processed cases. The frequency of these reviews will vary from agency to agency. Federal and State guidelines which ensure compliance to program regulations are more limited in scope than would be seen in the regular income maintenance programs.st as bulleted items)Answering main switchboard lines, screen and directing callsTaking and relay messagesProvide information to callersGreet persons entering organizationDirect persons to correct destinationprovide general administrative and clerical supportReceive, sort and distribute incoming mailPhotocopying/scanning Program Integrity cases into CompassGenerating/responding to emailsVerify any information necessary to implement changes in NC FAST/Compass Agrees to support employer’s policy with respect to confidentialityEmployees serve during natural emergencies in County Emergency Management Shelter as needed and assignedProtection of Confidential InformationSafeguarding the information entrusted to the Department form unauthorized use, disclosure, modification, damage or lossEmployees may receive other duties assigned by SupervisorEmployees serve during natural emergencies in County Emergency Management Shelter as needed and assigned
SUPPLEMENTAL INFORMATION
Work Environment/Location/Physical Demands: Nature of Working Conditions - Employees are periodically subject to working with agitated clients,heavy workloads, and compressed time frames. Nature and Potential of Personal Hazards - Clients may at times be verbally abusive due to their extreme situations or their emotional problem, but generally physical harm is unlikely on an ongoing basis. Work Schedule: Monday through Friday 8:00 a.m. to 5:00 p.m. and other hours as needed. Supervision Received by Employee: Employee receives direct supervision by the Clerical Unit Support Supervisor
Job Description Summary: Employees in this class are responsible for determining client/applicant eligibility for income maintenance programs of limited variety and complexity such as Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance and Child Protective Services in the County Department of Social Services. Employees are responsible for interviewing clients to obtain the required information, explain the programs, accept change information and enter into NC FAST, notify the ongoing caseworker, and verify a limited amount of qualifying data. Work may also involve referring clients to other agency staff. Work at this level also recognizes positions in formally structured training units where employees do not have assigned responsibility for the intake, processing or review of ongoing income maintenance cases. The work performed is normally subject to close supervision by a higher level Income Maintenance Caseworker. Income Maintenance Technician is to protect the confidentiality, integrity and availability of departmental data by behaving in a manner consistent with DHHS’s mission and complying with all applicable laws, regulations, policies, standards and guidelines.
EXAMPLE OF DUTIES
Responsibilities and Duties: Accountability - Employees' work involves direct contact with clients who have applied or are recertifying for these programs in order to gather and verify any information necessary to implement changes in NC FAST/Compass of address, PCP, replacement Medicaid cards, household composition changes, etc.Consequence of Action - Employees' decisions impact the well-being of the clients who are the recipients of program benefitsEmployees' incorrect decisions regarding client eligibility for the Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance, and Child Protective Services are limited in the negative impact they have on an agency and/or client when compared to the regular income maintenance programsReview - Work is reviewed frequently by a lead worker or a first line supervisor usually through the evaluation of processed cases. The frequency of these reviews will vary from agency to agency. Federal and State guidelines which ensure compliance to program regulations are more limited in scope than would be seen in the regular income maintenance programs.st as bulleted items)Answering main switchboard lines, screen and directing callsTaking and relay messagesProvide information to callersGreet persons entering organizationDirect persons to correct destinationprovide general administrative and clerical supportReceive, sort and distribute incoming mailPhotocopying/scanning Program Integrity cases into CompassGenerating/responding to emailsVerify any information necessary to implement changes in NC FAST/Compass Agrees to support employer’s policy with respect to confidentialityEmployees serve during natural emergencies in County Emergency Management Shelter as needed and assignedProtection of Confidential InformationSafeguarding the information entrusted to the Department form unauthorized use, disclosure, modification, damage or lossEmployees may receive other duties assigned by SupervisorEmployees serve during natural emergencies in County Emergency Management Shelter as needed and assigned
SUPPLEMENTAL INFORMATION
Work Environment/Location/Physical Demands: Nature of Working Conditions - Employees are periodically subject to working with agitated clients,heavy workloads, and compressed time frames. Nature and Potential of Personal Hazards - Clients may at times be verbally abusive due to their extreme situations or their emotional problem, but generally physical harm is unlikely on an ongoing basis. Work Schedule: Monday through Friday 8:00 a.m. to 5:00 p.m. and other hours as needed. Supervision Received by Employee: Employee receives direct supervision by the Clerical Unit Support Supervisor
Salary : $29,100 - $36,900