What are the responsibilities and job description for the Sales Coordinator 1 position at Harper Engineering Company?
Description
Job Summary
The Sales Coordinator 1 works closely with the executive staff as well as the manufacturing and production team to provide administrative and customer service support.
Job Duties and Responsibilities
- Process new customer purchase orders
- Process open orders and coordinate schedule changes
- Point of contact for all incoming customer requests/inquires
- Coordinate with shipping/receiving to ensure on-time delivery and answer any shipping related questions
- Coordinate with Production/Operations to process quote requests
- Monitor Boeing portal
- Acknowledge orders via email and customer portals
- Assist Sales Coordinator 2 with processing returns and warranty claims
- Populate and return supplier surveys to customers in at timely manner
- Assist with general receptionist duties on an as needed basis
Requirements
Required Knowledge and Skills
· Excellent time management, organization and prioritization skills
· Detailed planning and multitasking skills with strong attention to detail
· Must be team oriented and be able to work with all levels of employees and customers
· Must be able to analyze the information they are given to make decisions
· Must have strong verbal and written communication skills
· Must have proficient computer skills and ability to work with Microsoft Office applications
· Must be able to work in a fast-paced environment
Education and Experience:
· Bachelor’s degree preferred
· Demonstrated customer service experience