Service Coordinator

Who We Are...

Harper-Limbach's primary core value has always been: We Care.

We Care about you as a person: your safety, career, development, and the local community.

We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment.

Harper Limbach LLC, a Limbach Holdings, Inc. company, delivers and maintains quality building systems, focusing specifically on MEP C-intensive projects for building owners and contractors. Harper commits to providing the owner the best end-product in terms of price and quality; we also manage all components of mechanical, electrical, plumbing, and control systems for the building owner from system design and construction through performance and maintenance.

Our vision is to be a top 5 ENR specialty contractor in the Southeast, built on organic growth through operational excellence and internally promoting our people.

Our purpose is to create great opportunities for people.

We carry out our vision and purpose through a commitment to our four core values...

• We Care
• We Act with Integrity
• We Are Innovative
• We Are Accountable

The Benefits & Perks...

• Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
• HSA, FSA, and life insurance offerings.
• Maximize your professional development with our .
• Engage in our "We Care" culture through our many resource groups, brought to you by .
• Career pathing flexibility and mobility.

Who You Are...

As Service Coordinator, you are directly responsible for maintaining work schedules and dispatching all field service personnel to ensure that customer commitments are met. This role is counted on to fulfill service requests for both customers and internal employees, and to continually adjust schedules and resources to close out requests with successful resolution.

This Position...

Some examples of the work you might do includes:

• Maintains a schedule in the system for each field rep that reflects current and future assignments.
• Continually rearranges schedules and dispatches field reps as new requests are received.
• Dispatches field reps to satisfy the needs of a call, based on the skills required and the nature, location, and urgency of the call, while simultaneously maintaining cost effectiveness and customer satisfaction.
• Understands all service products offered by the Company, and maintains a working knowledge of what is covered under each type of maintenance contract offered by the Company.
• Ensures all service reports are received in time to be processed according to established policies.
• Audits service reports to verify billable work and confirm that work performed under fixed price contracts is coded correctly, based on an analysis of customer contracts.
• Completes the payroll audit of service reports and forwards to payroll for further processing, per policy.
• Informs customers of any changes to committed schedules in a timely, professional manner.
• Escalates any problematic customer or field rep issues to management for resolution.
• Purchases and expedites materials, equipment, and parts in an expeditious, cost effective manner.
• Establishes and grows positive working relationships with co-workers, customers, and vendors alike.
• Maintains a working knowledge of the geographical layout of the service area, in order to make logical decisions regarding the deployment of field reps.

What You Need...

• High school diploma or equivalent required.
• 2-5 years of customer service call handling experience required.
• Ability to prioritize and multi-task in a fast-paced environment with limited supervision.
• Must be well-organized, analytical, and attentive to detail.
• Strong decision making, interpersonal, and communication skills.

Preferred Qualifications:

• College degree in a related field is preferred.

Conduct Standards:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the "Hearts & Minds" safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

• This position operates primarily in an office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.

Physical Demands:

• In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
• This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Harper Limbach LLC is an Equal Opportunity Employer.