What are the responsibilities and job description for the Technical Support Specialist (Help Desk) position at Harris Beach Murtha?
Location: Albany or Rochester, NY (Hybrid)
Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting systems, supporting users, and working in a collaborative IT environment? Are you excited about the opportunity to join an innovative, growing law firm that has been successful for more than 165 years?
Harris Beach Murtha is seeking a Technical Support Specialist (Help Desk) to join our Information Technology team. You will THRIVE in this role if you have:
Harris Beach Murtha is committed to an inclusive environment and we welcome applications from diverse candidates with varied background and skills, including military experience. Harris Beach Murtha Cullina PLLC is an Equal Opportunity Employer.
About Harris Beach Murtha:
Harris Beach Murtha formed in 2025 via the combination of Harris Beach PLLC and Murtha Cullina LLP. A forward-thinking and innovative partnership with the benefit of more than 250 years of combined history, Harris Beach Murtha’s New York roots reach back to 1856 and the firm has had ties to New England since 1936. Harris Beach and Murtha Cullina were separately among the country’s top law firms as ranked by The National Law Journal.
Harris Beach Murtha and its subsidiaries have a strong Northeast presence, but a global reach. Clients include Fortune 100 corporations, privately held companies, emerging businesses, public sector entities, tax-exempt organizations and individuals. The firm’s practice areas and industries served span appellate law, business litigation, commercial real estate, construction, corporate, environmental, energy, financial institutions, financial restructuring, government compliance and investigations, health care, immigration, intellectual property, labor and employment, mass torts, medical and life sciences, political law, product liability, public finance, tax, and trusts and estates.
The firm’s lawyers and consultants practice from offices throughout Connecticut in Bantam, Hartford, New Haven and Stamford; New York state in Albany, Buffalo, Ithaca, New York City, Rochester, Saratoga Springs, Syracuse, Long Island and White Plains, as well as in Boston, Massachusetts and Newark, New Jersey.
The firm’s policy prohibiting unlawful discrimination applies to all aspects of employment, including hiring, placement, assignment of duties, training, promotion, compensation & benefits and termination. It is the policy of Harris Beach Murtha Cullina PLLC that all applicants and employees enjoy a positive, respectful and productive work environment, free from behavior, actions or language constituting unlawful harassment. Accordingly, harassment or discrimination of any kind based on an individual’s race or color, sex, age, religion, national origin, marital status, disability, military status, genetic predisposition, carrier status, sexual orientation, citizenship status, creed, domestic violence victim status or any other legally protected status is strictly prohibited. Harris Beach Murtha complies with the provisions of the Human Rights Law, all other State and Federal statutory and constitutional non-discrimination provisions including non-discrimination on the basis of prior criminal conviction and prior arrest.
Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting systems, supporting users, and working in a collaborative IT environment? Are you excited about the opportunity to join an innovative, growing law firm that has been successful for more than 165 years?
Harris Beach Murtha is seeking a Technical Support Specialist (Help Desk) to join our Information Technology team. You will THRIVE in this role if you have:
- 3 years of experience in IT support, including network, customer, and systems support
- A college degree or certification in IT or Computer Science (preferred)
- Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex
- Familiarity with Citrix or other remote access technologies
- Strong troubleshooting skills across a variety of systems and technologies
- Excellent client service, communication, and listening skills
- Provide technical support by phone, in person, and in writing
- Assist users with software and hardware issues, including escalated support requests
- Configure, install, test, and deploy systems and applications
- Troubleshoot server and network issues, including Office 365 and Microsoft Server environments
- Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations
- Maintain accurate records of support interactions and recurring issues
- Prepare user reference materials and provide training on new or unfamiliar systems
- Travel between offices when needed
- Exhibit the ability to be a self-starter who is motivated, flexible, and shows initiative
- Have exceptional verbal and written communication skills
- Believe in the firm’s core values: integrity, respect, accountability, ingenuity, teamwork, and inclusion and engagement
- Enjoy working with diverse personalities within various levels of the firm
- Are comfortable working in the office three days each week, after training
Harris Beach Murtha is committed to an inclusive environment and we welcome applications from diverse candidates with varied background and skills, including military experience. Harris Beach Murtha Cullina PLLC is an Equal Opportunity Employer.
About Harris Beach Murtha:
Harris Beach Murtha formed in 2025 via the combination of Harris Beach PLLC and Murtha Cullina LLP. A forward-thinking and innovative partnership with the benefit of more than 250 years of combined history, Harris Beach Murtha’s New York roots reach back to 1856 and the firm has had ties to New England since 1936. Harris Beach and Murtha Cullina were separately among the country’s top law firms as ranked by The National Law Journal.
Harris Beach Murtha and its subsidiaries have a strong Northeast presence, but a global reach. Clients include Fortune 100 corporations, privately held companies, emerging businesses, public sector entities, tax-exempt organizations and individuals. The firm’s practice areas and industries served span appellate law, business litigation, commercial real estate, construction, corporate, environmental, energy, financial institutions, financial restructuring, government compliance and investigations, health care, immigration, intellectual property, labor and employment, mass torts, medical and life sciences, political law, product liability, public finance, tax, and trusts and estates.
The firm’s lawyers and consultants practice from offices throughout Connecticut in Bantam, Hartford, New Haven and Stamford; New York state in Albany, Buffalo, Ithaca, New York City, Rochester, Saratoga Springs, Syracuse, Long Island and White Plains, as well as in Boston, Massachusetts and Newark, New Jersey.
The firm’s policy prohibiting unlawful discrimination applies to all aspects of employment, including hiring, placement, assignment of duties, training, promotion, compensation & benefits and termination. It is the policy of Harris Beach Murtha Cullina PLLC that all applicants and employees enjoy a positive, respectful and productive work environment, free from behavior, actions or language constituting unlawful harassment. Accordingly, harassment or discrimination of any kind based on an individual’s race or color, sex, age, religion, national origin, marital status, disability, military status, genetic predisposition, carrier status, sexual orientation, citizenship status, creed, domestic violence victim status or any other legally protected status is strictly prohibited. Harris Beach Murtha complies with the provisions of the Human Rights Law, all other State and Federal statutory and constitutional non-discrimination provisions including non-discrimination on the basis of prior criminal conviction and prior arrest.
