CRM Coordinator

POSITION OVERVIEW:

The CRM Coordinator will be responsible for day-to-day Data Warehouse & CRM operations for HBSE’s premier sports properties – the Philadelphia 76ers and New Jersey Devils.  You will be a valuable member of the Fan Data & CRM team, and the work you do will directly accelerate the growth of our acclaimed Ticket Sales and Partnership businesses. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:

• Manage processes to assign, reassign, and pull back leads in CRM (Salesforce Sales Cloud).
• Responsible for user management and training related to CRM and other sales technologies.
• Deliver targeted sales campaigns.
• Support configuration and maintaining sales automation in CRM.
• Support all aspects of CRM operations.
• Liaise with Data Warehouse partner to communicate, manage, and resolve data related issues.
• Support data integrations, database structure, enhancements, and user management with Data Warehouse partner.
• Actively explore potential Salesforce integrations and data capabilities to identify business opportunities.
• Support the prioritization, management, and execution of CRM and Data enhancements.
• Track lead universes, sources, and effectiveness of sales campaigns through delivery of CRM reports.
• Game Day duties as needed.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong SQL and Excel skills.
• Consultant mindset – continually delivering solutions that add value.
• Team Player, all-hands on deck mentality.
• Ability to manipulate data.

QUALIFICATIONS:

• 1-3 years' experience working with a database in an analytical role.
• Experience with Salesforce, Microsoft Dynamics, and other similar CRM platforms.
• Experience with Tableau a plus.

TRAVEL REQUIREMENTS:

• Travel to other HBSE offices as needed.

OUR BENEFITS:

• Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
• Pretax Transportation Benefit
• Generous parental leave policies
• 401K (100% up to 5% is matched, after 1 year of service)
• Unlimited Paid Time Off
• 13 Paid Holidays
• ½ Day Summer Fridays
• Complimentary or Discounted Sports & Concert Tickets
• On Site Fitness Rooms
• Other League & Partner Discounts