What are the responsibilities and job description for the Inside Application Specialist position at Hartfiel Automation Inc?
Inside Sales
Mission of the Role
As a critical member of sales teams, this role supports the efforts of outside sales engineers and directly provides superior service to our customers. The foundation of this role is built upon technical knowledge which is communicated to customers and the sales team via phone, fax or email. Results include processing orders, providing quotes, and communicating technical expertise.
Education/Experience
Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Bachelors degree in mechanical or electrical engineering is desired.
Key Inside Sales Accountabilities
Ø Maintains and builds customer relationships via phone, faxes or email by providing superior customer service. This involves processing orders, facilitating returns, and working through technical questions and complaints.
Ø Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.
Ø Researching and discovering technical solutions to best solve customer problems or needs.
Ø Calming a customer or situation by letting them know you will take responsibility and try to help them. This requires a positive disposition and the ability to interpret customer concerns.
Ø Supports Outside Sales Teammate(s) with quotes, research, sourcing product, and sales leads.
Ø Prepares all information on new customer for input into customer database.
Ø Develops and maintains relationships with suppliers as necessary.
Ø Solicits sale of new products and services.
Ø Schedules appointments for outside sales staff.
Ø Receives inbound calls and converts into additional opportunities.
Ø Serves as a supplier delegate.
Ø Tracks stock levels of customer specific inventory.
Ø Attends and participates in weekly team funnel meetings.
Ø Other miscellaneous duties as assigned by supervisor.
Ø Follows all quality processes and procedures as established by The Hartfiel Company.
Ø Operates within the intended framework of The Hartfiel Company’s mission, values, and vision statements.