What are the responsibilities and job description for the Field Service Technician position at Hartwig?
Job Description
Job Description
The Job
A Field Service Technician (Service Engineer) contributes to the success of Hartwig by keeping our customers' CNC machine tools running at peak operating levels by performing repairs. The customers we serve are in a variety of industries and rely on our team to repair, inspect and troubleshoot their equipment.
Main responsibilities of this full-time role based in Austin include :
- Conducts high quality, efficient and timely repair and installation of CNC machines
- Recommends modifications and improvements to CNC machines, equipment and processes
- Trains and instructs customers on service, repair and proper installation
- Uses software and electrical tools to find damaged work parts and identifies permanent solutions to repair CNC machines and accessories
- Ability to complete necessary tasks in our service software and timecard system on a daily basis
- Traveling to customer sites, usually within 3 hours from home, with occasional overnight travel
The Skills
Individuals who ideally fit this role should meet the following qualifications :
The Organization and Our Benefits
Our team of over 200 professionals throughout the U.S. is dedicated to helping customers control and power the growth of their business. To achieve this, employees are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances. Our 401k program has a 20% match and service engineers are bonus eligible. You will also be provided a uniform allowance, laptop, cellphone and company vehicle.
With over 70 people who have been with us 10 years or longer and over 12,000 installations since our founding in 1960, we have gained a reputation for superior service, integrity and support. We would be honored to have you consider joining us.
Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer - M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
