Director of Strategic Planning Analytics

Job Title:

Director, Strategic Financial Planning Analytics

Job Summary: Under the direction of the Harvard Medical Faculty Physicians (HMFP) at BIDMC Sr. Finance Director & Controller, the Director of Strategic Financial Planning Analytics will be responsible for developing, analyzing and distributing data needed to make strategic decisions aimed at optimizing financial performance. Areas of analytical focus will include professional billing revenue cycle, physician productivity, service line development, and overall business planning. The director will lead a team of 3-4 financial analysts and will partner closely with the HMFP Chief Financial Officer, the HMFP Senior Director of Revenue Cycle, the HMFP Corporate Finance team and departmental Chief Administrative Officers across HMFP and Beth Israel Deaconess Medical Center. The director must be able to understand how operations impacts financial outcomes in the healthcare industry.

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required for this position.

Primary Responsibilities:

1. In collaboration with HMFP’s Senior Director of Revenue Cycle, build quality control and publish performance measurement dashboards that track revenue cycle performance over time. Works within controls to ensure the accuracy, timeliness and confidentiality of all reports, views, dashboards, analyses and user data.
2. Uses various software applications such as desktop tools, spreadsheets, report writing software, statistical software, graphical presentation tools, and Business Intelligence applications (such as Power BI) to assemble, manipulate and/or format data. Maintain Business Intelligence models to design, develop and generate both standard and ad-hoc reports.
3. In collaboration with HMFP’s Director of Finance, develop an approach to utilize revenue cycle metrics to better inform the annual budget process.
4. Provide financial analysis and pro-forma statement development to support the strategic planning efforts of the organization. This role will be responsible for the development of the financial models used to review proposed joint ventures, enhance clinical program development, and the physician recruitment process.
5. Collaborate with operational leaders to develop business plans and implement a process to retroactively review the accuracy of these plans to inform future models.
6. Develop models to assess physician productivity metrics against industry benchmarks and synthesize data in a way that can be presented clearly and concisely.
7. Work in collaboration with the HMFP Controller and Senior Director of Revenue Cycle in the evaluation and implementation of comprehensive business intelligence, decision support, financial reporting, and analysis tools to improve business evaluation and management enterprise wide.Must be able to develop, maintain, review and explain data models.
8. In collaboration with HMFP Departments, support reconciliation of BILH affiliate contracts as necessary. Partner with Departments and affiliates to establish reporting standards between HMFP and BILH affiliates.
9. Advanced written and verbal communication skills with the ability to build data-driven presentations that translate complex data analyses into crisp insights with clear recommendations.
10. Manage financial project portfolio. Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Act as a champion for business process changes; act behind the scenes to design solutions for business problems related or tangential to the project.
11. Demonstrate superior collaboration skills and techniques which appropriately define alternate solutions and create lasting, productive partnerships with clients. Actively participates in cross-functional groups to solve problems across projects. Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives.
12. Supervisory Responsibilities – Oversee and manage the day- to-day operations and development of the HMFP financial analysis staff including the following employment actions: hiring, termination, corrective action and performance reviews. Direct reports – 3-4
13. Other tasks and work as assigned.

Required Qualifications:

1. Bachelor’s degree in Finance/Accounting or Healthcare Administration required. Master’s degree in business administration, healthcare administration, accounting or finance preferred.
2. 10 years related work experience in healthcare finance, operations, and/or revenue cycle.
3. 3-5 years in a management role; strong leadership skills and a track record of managing and motivating high-performing teams
4. In-depth understanding of decision support systems, with knowledge of business statistics, quantitative methods, relational databases, business development score cards, data modeling, and performance and profitability analysis. Proficiency in utilizing tools to produce comprehensive analyses and actionable intelligence.
5. Advanced problem solving and analytical ability. Strong skills to collect, organize and analyze data, produce actionable reports, and recommend improvements and solutions. In-depth knowledge of documentation and reporting, with the ability to run complex studies, collect and analyze financial and performance data, and produce relevant, meaningful reports, analyses, and forecasts.
6. Understanding of healthcare/ physician practice reimbursement models required.
7. Advanced organization and project management skills, and the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
8. Must be able to work well in team-focused environment and communicate well with physicians and executive leadership.
9. Strong interpersonal, verbal and written communication, problem-solving, and decision-making skills.
10. Demonstrated, progressive experience in healthcare revenue cycle analytics, including managing healthcare data projects end-to-end.
11. Excellent attention to detail with proven ability to work across multiple projects and successfully adapt in a fast-paced, high-growth, and rapidly changing environment
12. Advanced skills with Microsoft office including Outlook, Word, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Demonstrated SQL skills with extensive experience in developing Business Intelligence solutions preferred.
13. Experience working with EPIC software and analytical tools, including report dashboard and development preferred.

Competencies:

• Decision Making – Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving – Ability to address problems that are highly varied, complex and often non-referring, requiring staff input, innovative, creative and Lean diagnostic techniques to resolve issues.
• Independence of Action – Ability to set goals and determine how to accomplish defined results with some guidelines.
• Written Communications – Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications – Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge – Ability to demonstrate in-depth knowledge of concepts practices and policies with the ability to use them in complex varied situations.
• Team Work – Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and cross-functional areas. Results have implications for the management and operations of multiple areas of the organization.
• Customer Service – Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
• Social/Environmental Requirements:
• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise that work.
• Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

No substantial exposure to adverse environmental conditions.

Health Care Status: NHCW – No patient contact

Sensory Requirements:

Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone.

Physical Requirements:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee may be required to stand for periods of time

This job requires constant sitting, Keyboard use, Endurance-working up to 5-6 hours without a break, frequent walking, and standing. There may be occasional bending neck, bending waist, Lifting and carrying items weighing up to 10 lbs. Rarely there may be Pushing/Pulling using both hands, Lifting and carrying items weighing up to 25 lbs., Pushing items weighing up to 10 lbs., Pushing items weighing up to 25 lbs.